Business ProfileforMunsterman Automotive Group

The car lot its self is pretty decent. They’ll get you approved. But honestly the car care shop around back ruined the whole thing for me, and I will no longer refer people to the company. I was quoted a week. They have had my car for over 2 months. And they don’t offer loaner cars. The transmission went out in the car I bought just 6 months prior. Every time I call I get excuses on why it’s not done, I get hung up on and get a lot of attitude. I was nice the first 5 weeks of them having my car but that doesn’t seem to get me anywhere. I’ve called and left messages with managers and the owner with no call back. Everything is always going to be your fault. They will also tell you they take something called “SNAP” for a finance option, but surprise they don’t.

Dear BBB, We appreciate the opportunity to address Alicia Barker's concerns regarding her recent experience with our service department. We sincerely apologize for any inconvenience and frustration she has encountered. Alicia, we understand your dissatisfaction with the time it has taken to repair your vehicle. Our process involves several necessary steps to ensure the quality and safety of our repairs. Firstly, we must verify that customers can pay for the repairs before we proceed. Once payment is confirmed, we order the required parts, which can sometimes lead to delays due to our suppliers' schedules. Additionally, our repair shop operates on a first-come, first-served basis, which can further impact timelines. Regarding loaner cars, we regret to inform you that our dealership's insurance does not cover loaner vehicles, which is why we do not offer them to customers. We understand this can be inconvenient and apologize for any hardship this may have caused. We are particularly concerned about your negative interactions with our staff and the lack of response to your messages. This is not the level of service we strive to provide, and we will address this issue internally to ensure it does not happen again. Regarding the financing option through SNAP, we apologize for any confusion or miscommunication. We do offer 3rd party financing, and we will investigate why this information was not accurately conveyed to you. To resolve your situation promptly, please provide us with more details, including your contact information and the best time to reach you. You can email us at service@munstermanauto.com or contact RJ directly at 816-229-1997. Again, we apologize for the inconvenience you have experienced and appreciate your feedback, which helps us improve our services. We value your business and hope to have the opportunity to restore your confidence in our dealership. Sincerely, Customer Care Munsterman Automotive Group