Business ProfileforFrank Leta Automotive Outlet Inc.

I bought a car in Dec. '23. I can't register it because Frank Leta ********** has still not provided the Manufacturer's Certificate of Origin. I called for months and was continually sent to the ** of someone who never called back. I moved since and left a ** with my new address. No reply. I called again to make sure they got it and left a **. No reply. I left a negative review after I got a ticket for not having my car registered. I got this ticket in Sept. '24, more than 8 months after I bought the car. Not only did I get a ticket, but at this point I am looking at $200 in penalties from the ****A manager contacted me after the review, said he would handle it and the **** stopped with him, etc. On the call I found out that they DID send the form to my old address, after I had moved and after I had called (twice!) to make sure they had my new address. I told him about the ticket and the lawyer for the ticket and the $200 in registration fines. He that they'd take care of that. It was not resolved on that call and after two weeks later of nothing changing, I called to follow up twice with no reply.I did get contacted again and was told they were going to send it out and I would get it by last Wednesday. I waited until the following Wed. to call again and was told that they haven't even sent it yet. I also had to tell him for the third time how they caused me to get a ticket for not having my car registered and how I need to be reimbursed for that. He acted AGAIN like that was the first time I brought it to his attention. It's over 4 weeks since the first time I left a review and I still don't have the paperwork. I've never had an experience like this. It's unreal. It's clear that this absolute contempt for the customer comes from the top down. This is deliberate antagonization at this point. There is no other explanation, except perhaps rank incompetence. Frank Leta ********** will now always be a place to avoid and to warn others about. The absolute worst.