Business ProfileforGateway Disposal

Gateways disposal service is contracted for residents of the city of ********** by our city council. Gateway offers bulk pickup on the 3rd week of every month as part of our monthly waste disposal service. I called today (Thursday, October 17, 2024) to schedule for pickup of a bulk item on our regular pickup day (Friday, October 18, 2024). The item was originally part of a reclining loveseat console. I was told that they cant take reclining loveseats and was instructed to call a junk hauler. I explained that, since the item had been dismantled, what I had was essentially a reclining chair. I made two calls trying to convince someone to schedule this pickup. My only option, I was told, was to leave a voicemail for a supervisor, which I did.I am a senior citizen and am unable to move this by myself. I had, however, arranged for someone to move it to the curb for me today. He was only available until noon. I called at about 9:30 this morning. Ive heard nothing. Its now 3:30 and I have heavy furniture sitting in the middle of the floor with no way to move it.I want Gateway to fulfill their obligation to provide bulk pickup of a recliner before I trip over it or injure myself trying to move it. I have contacted my council representative with the city of ********** to report the difficulty Ive had.