Business ProfileforMOHELA

MOHELA is refusing to clear a bogus past due amount from my student loan account. They have admitted it is their billing error yet have told me there is no timeline to remove it while it continues to increase in the amount I have past due. Currently, saying $726.28. I paid my full monthly student loan for both September and October via autopay through my online MOHELA account. However, their system is saying I missed both payments (resulting in the bogus past due amount). I have a bank records showing the full amount of $363.14 being withdrawn on September 11, 2024 and October 11, 2024. I have made three separate phone calls on September 12, 2024, October 15th, 2024, and October 22nd, 2024 to try to resolve the issue. I spoke with different supervisors on September 12th and October 15th, but both admitted it was their error and assured me it would be fixed within two weeks and 3-5 days, respectively. It was still not resolved when I called the third time on October 22nd. The person I spoke to on that day told me they have no timeline for when they will fix it. Meanwhile, any future payments I send in will go towards the bogus past due amount rather than my principle student loan balance. They will be profiting off of their billing error even though I have made every payment in full on time. I cant imagine it being very difficult to go into their billing system to clear the past due and any associated fees/interest, yet they are refusing to correct their mistake. Please assist me in having them correct their billing error immediately, so I can continue to make progress is paying back my real student loan amount.