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            Business ProfileStokes Comfort Systems Heating & Cooling LLC

            Heating and Air Conditioning
            BBB accredited business

            Current Alerts For This Business

            Misuse of BBB Name and/or Logo:

            In March 2023, Better Business Bureau (BBB) questioned Stokes Custom Systems Heating and Cooling for displaying BBB's seal on its website, stokeshvac.com, when it is not a BBB Accredited Business.  Consequently, BBB requested the company cease and desist. 

            The company did not respond to BBB's request and did not remove BBB's seal from its website and is in violation of the trademark rights of the International Association of Better Business Bureaus, Inc.

            Contact Information

            3900 S Old Highway 94 Ste 5

            Cottleville, MO 63304-2800

            Visit Website
            (314) 582-0555

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/4/2023

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We provide residential and commercial HVAC services that include:
             - Complete System Installations
             - AC/Furnace Routine Maintenance
             - Complete HVAC System Repairs
             - Home Humidifier Installations  
             - Ductless Mini Split Systems
             - Electronic Air Cleaners
             - Wifi Thermostat Installation
             - Gas Fireplace Service & Installation

            Products & Services

            Service, Installation, and Preventive Maintenance of all Heating, Air Conditioning, Ventilation, and Refrigeration Systems

            Business Details

            Location of This Business
            3900 S Old Highway 94 Ste 5, Cottleville, MO 63304-2800
            BBB File Opened:
            9/17/2018
            Years in Business:
            6
            Business Started:
            1/11/2018
            Business Incorporated:
            2/8/2018
            Accredited Since:
            5/4/2023
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Stokes Heating & Cooling
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            8:00 AM - 8:00 PM
            Su:
            Closed
            Business Management
            • Mr. Benjamin J Stokes, Owner
            Contact Information

            Principal

            • Mr. Benjamin J Stokes, Owner

            Customer Contact

            • Mr. Benjamin J Stokes, Owner
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I hired them, ******** ****** and his company ****** Comfort Systems Heating & Cooling, to put in an air conditioning and furnace on Aug. 28 and Aug. 29. Two days after installation it started making noises and I texted him on Aug. 31 something sounded weird. The weekend came, which was the holiday, we were out of town and my son noticed something wasn't working and turned it off so that it would not do any damage. On Monday, he started calling and texting them and they said they would be there on Sept. 5th. No one showed up. Then they texted that someone would be there on Sept. 6, and no one showed up. I called their office on Sept. 6 and still never heard anything. I hired ****** Heating & Cooling to check on the problem. They said it was non condensables due to not being vacuumed out properly. They found other things not done properly - flue pipe not put in right, breakers should have been changed to 20 AMP breakers and he said they never pulled a permit with St. Louis County. ****** did answer after I told him what ****** Heating & Cooling had found. ****** said they would come fix it and never came to do it. So I got ****** Heating & Cooling to complete the job. It cost me over $2,000 to fix what I paid ****** to do for me. I still have not heard from them. I would like to be fully reimbursed for what I paid ****** Heating & Cooling for what ****** Comfort Systems Heating & Cooling should have done.
            Read More
            Read 1 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Claudia W

            04/25/2024

            I would not recommend using this company. They came out to work on our AC unit and were here for three hours without fixing the issue. They stated that they would return the next day but never did. I called them three days in a row and left voicemails with no response. I had to call another business to finish the work. It has been over two weeks since they originally came and they still have not reached out to me.
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Greater Missouri, Southern Illinois & Ottawa, Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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