Business ProfileforUniGroup

My claim # is M-0826-5767-4 I hired Mayflower to do my moving from ** to **. A lot of my furniture was destroyed due to neglect of packing the truck completely full with everything on top of each other. My 5 piece canopy black bedroom suit had mayflowers blue felt blankets melted into the paint of my bedroom suit and it wouldnt come off. It looked like it had blue fur all over every piece. Had scratches all over the top of my dining room table which was very expensive and purchased from ******. Gashes and chunks of wood missing on some of my furniture. My 6k Massage chair ripped the leather from top to bottom in different areas that its unusable in my home. Two of my area rugs that I paid 1k a piece for was folded instead of rolled up, so they now have a big crease thats in the middle of the rug, and will not come out after 8 months of laying flat. They have repaired some of the furniture, but they still need to make a cash settlement of 20K where I can buy the unrepairable pieces of furniture. Its been eight months and my house is still in disarray. I cannot have guest until I can get some furniture. We bought a new home and expected that our furniture was in good hands with MAYFLOWER. I was supposed to get a settlement offer on Friday and was promised to have it by 5:30 PM. It is Saturday and I have not heard anything. I want to get this resolved and I would like is a cash settlement enough to cover my furniture where I can buy what they damage. I had really expensive furniture so I made sure to have ******************************** I did have some things that were damaged that I didnt turn in because I went out and bought a stained pen and repaired them myself. They put a large gash in my husbands brand new Scag tiger cat 2 lawnmower, but I did not claim it because we sold it two months after it was delivered. I will update this review when I am contacted by someone at MAYFLOWER who can help me to get this resolved and my claim finalized.

We deeply regret that your relocation experience was less than satisfactory and that damages occurred resulting in the need to file a claim. It is understood that the claim was filed back in March with some delay in finalization given the multiple occasions of adding additional items to the claim as well as the request for having many items repaired. There was also a delay given that refinishing the dining table took multiple attempts still resulting in unsatisfactory results. Once the decision was made to replace the dining table, settlement breakdown was sent over for review on September 10, 2024 in which was disputed same day. Management has gotten involved in dispute review and working with you directly in attempts to reach amicable resolution to your claim.