Business ProfileforF.I.T. Summer Camp
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2470 N Highway 67, Florissant, MO 63033
- BBB File Opened:
- 7/2/2023
- Business Management
- Stephen Ray, Pastor
- Contact Information
Customer Contact
- Stephen Ray, Pastor
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/17/23 I paid for summer camp for my two children, a total of $2340, for their attendance June 5 to Aug 18. I paid it all up front to ensure I had someone to watch them while I worked. However on Saturday June 24, 2023 I was informed by email that my kids could not go to summer camp. The camp owner said that a parent complained about my son. I wrote an email and called to speak with the owner about why they were expelled. He never acknowledged my requests, so I took the exact same email to him. Also the exact Monday after I received the email Saturday, me and my sister went to the camp to speak with the owner and told he was not there by the receptionist, but his car was parked in the front of the building. I wanted a refund for the time that my kids were not in camp. Mathematically they were only there for 3 out of the 11 wks I paid for. Fair treatment would be a refund of the weeks they did not attend especailly since I went out of my way numerous times to with him. Also, upon reading the contract it does not state anything about a child being expelled with out reason. It speaks of COVID but that's all. Also, my daughter did not do anything at all, why was she expelled?
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