Business ProfileforBommarito Ford

I dropped my car off at bommariton **** in *********. After dropping the car off the *** already stated he doesn't like to make phone calls and that he would blame it on his "lack of hearing". I received texts which would be fine because he said I like to communicate by text messages. I responded to the text messages and got no response. So I had to go up to the business and get an update. They said that DIDN'T receive my text messages which were strange. They wanted me to get some work they I say I needed OVER what I wanted fixed. I said no just fix what I asked for. I then asked how much longer since I authorized via text for what I wanted fixed. They said they never got it so since I came in that it would possibly take a day or two to get the part in and then a time for a bay to open. I asked to be contacted via email from then on for a paper trail. Since then, about 2 weeks, I have heard nothing from the dealership. They should have sent me an update or something via email but I believe this is personal because I asked to be contacted by email. If there is a delay in the part or opening up of a bay then that needs to be communicated by the dealer. And this is also out of the ordinary considering that this dealer charges a diagnoistic fee and the fee doesn't go towards the final price. And you can't even keep in contact with the customer. This is above and beyond what I think is inappropriate. I'm willing to pay for the ***air. But they should have to do something about not even staying in contact with me. They haven't called or emailed like I said. This is what I think is fair. Since they didn't contact me they can waive the $295 diagnoistice fee. I'm willing to pay the $1100 or so fee to get the radio fixed but since they can't even keep me in the loop they should have to do something about that.