Business ProfileforUnlimited RV

Purchased Travel Trailer from UnlimitedRV (Independence, MO) “brand new” on 3/30/24, told we could not take it home that day as it needed de-winterized, inspected, cleaned - as well as replace a broken fender and mantle. At pickup 4/13/24, the fender had been replaced. The (still) broken mantle was rehung. The entire camper was filthy, not de-winterized, not inspected. During the walk through MORE issues were found including a deep dent on the door w/a latch that would not close correctly. They requested ANOTHER 2 weeks to fulfill the unmet promises and the additional issues. We refused this not wanting drive the 3 hr roundtrip again. We requested cancelling the sale since we had not even taken possession and they had fulfilled only one of their promises. They said this was not an option. Ultimately they wrote up a contract promising to repair/replace the door and mantle at our house. They have since refused to honor this written agreement and those things are still broken. We left w/the camper and the agreement that the contracted issues would be completed and any other issues would be fixed under the warranty. We spent several hours de-winterizing and cleaning the entire camper and found MORE issues including leaking water heater, poorly patched nail holes, multiple scratches/marks on walls/vanity/shower/mirrors, hot water heater randomly turns itself off and not restart. the screen door will not latch, the stereo repeatedly shorts out and does not function properly, the wood beam in the bed broke the first evening we used it. Just one thing after another. We recently received 2 documents detailing all the issues w/ the camper - Many even before we purchased that had not been disclosed. This lie by omission, the MANY issues, AND lies, broken promises contracts are my concerns / reasons to distrust this company, and regret purchasing this camper from this company.

All of the parts are in to make the repairs on the customers camper. This information was communicated to the customer in early June with the request for them to bring it in to make the repairs.