Business ProfileforKansas City Star
Current Alerts For This Business
According to BBB files, the Kansas City Star developed a pattern of complaint concerning newspaper delivery in early 2015. The BBB received complaints that Star subscribers were not receiving physical copies of the newspaper. The Star is currently working to reduce the number of dissatisfied customers. In January 2016, the Kansas City Star submitted a plan to the BBB outlining the steps they have taken and the steps they will soon take that will help eliminate the pattern of complaint.
They have hired an outside consultant to evaluate and improve distribution service.
The Star has invested in improving carrier recruitment efforts and added additional staff to the customer service department.
They added customer service processes that will reduce recurring delivery issues.
In addition, the Kansas City Star will continue to fine-tune customer service and distribution service with coaching, hiring, and management in an effort to more thoroughly satisfy subscribers.
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 2405 Grand Suite410, Kansas City, MO 64108
- BBB File Opened:
- 1/1/1916
- Years in Business:
- 108
- Business Started:
- 1/1/1916
- Business Started Locally:
- 1/1/1916
- Type of Entity:
- Corporation
- Alternate Business Name
- Cypress Media, LLC
- The Star
- KC Star
- Contact Information
Customer Contact
- Vicky Amparan, Complaint Contact
Customer Complaints
125 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
36 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gary U
1 star01/12/2024
Kansas City Star Response
01/12/2024
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