Business ProfileforVolkswagen of Lee's Summit

I traded in my 2018 Jetta from the original review for a 2024 Tiguan on January 7th, 2024. I started to complain about a horrendous rattle from the drivers side b pillar in May. My first oil change (10k)was due the first week of June. I set an appointment with *****, the service manager for June 7th. All was well until they lowered my car from the lift and onto a toolbox. The door would not close right and now the rattle got worse. I've been in 2 times for this and still have a messed up door. It's now August 26th, no resolution in sight. I've tried several times to get into touch with *****. He is absolutely horrible to get a hold and to return phone calls. I then dealt with *******, the assistant manager and he was decent, he would at least call me back. Since then I have tried their customer relations lady, ****** , I believe. What a joke, all she did was transfer me to ******* voicemail. They tried to fix the rattle 2 times now and it still is not solved. I am so disappointed with the service department, the employees and lack of care from this dealership. They damaged my brand new car and are doing absolutely nothing to do address it. I will never buy another VW from this dealership ever again unless this is taken care of in a professional manner. Absolutely terrible way to treat a loyal customer.