ComplaintsforDave Sinclair Chrysler Dodge Jeep RAM

• Initial Complaint

  09/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I took in my car to their shop yesterday because another mechanic told me that I would need to go to the dealership to have my car repaired. So I took it to Dave Sinclair and paid for them to do a diagnostic test. They told me what the problems were but 800 dollars later I went to start my car and the engine light is still on and the car is doing the same thing as before I brought it to them.  I did not even drive the car off their lot.  I ended up waiting for 6 hours for them to call me about  the car which never happened.  So I called them and I was immediately treated rude and abruptly at my request and they continued to tell me  I would have to pay more money for the issue they were suppose to fix in the first place. The diagnostic test I paid for should have showed them everything that was wrong the first time.  Now they are telling me more work is needed and now telling me I have to pay even more money.  This is not acceptable.  They cannot treat their customers this way.  

  

  Business response

  09/25/2023

  We have spoke with the customer and came to the agreement that the diagnosic fees should be discounted from the repair of the vehicle. We have repaired the issue with the vehicle and given the discount of the original diagnostic fee to lower the repair bill and we are sorry that the service was less than perfect on the orignal visit.

  Customer response

  09/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle in for service to the DEF filter. When I picked up my vehicle the auto hood lift was broken and it was overheating which neither occurred prior to them having my vehicle. They said they didnt touch my hood, but the service sheet very clearly states they checked all fluids under the hood, therefore, they did touch the hood. They broke it, they should fix it free of charge.

  

  Business response

  10/06/2023

  We have tried to contact the customer multiple times and have left messages for call back. We have been unable to get in touch with the customer. Please have the customer contact me (*************************)  or the Service Manger (***************************) so we can work towards a resolution.

  Customer response

  10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I set my boyfriend to get a free oil change and tire rotation on my 2021 Grand Jeep Cherokee. They charged him $96.45. I have three free with my vehicle. I left message the same day August 2, noone returned my call. I called again August 4th and spoke with ***. He looked it up. I do have three and it was their error not changing my name as I requested when I got my front head light fixed. They should be able to see it with VIN. I was ****** but name change as December 2022 to *****. I asked Tim to refund my boyfriend his money. *** said he would have to talk to his boss and get back with me. He has not called me back so this is why we ate here. I want them to give my boyfriend one of my free oil and tire rotations and call it even

  

  Business response

  08/31/2023

  We are sorry for the mix up. We have tried numerous times to contact the customer to refund the amount requested and left messages but have been unsuccessful. Please have the customer contact us back so we can process the refund.

  Customer response

  09/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2006 dodge dakota in to get it serviced. I got a quote that I need a CO2 Senor replaced. I gave them the ok. Then they said it was the wiring harness. I was told by Bryce, repairing the harness would take 5 hours to do. Which would be quicker to replace the wiring harness. I never gave me a quote or never gave them the ok to replace the harness. I couldn't get a quote or get a phone call back. Then of 6-7-2022 I got a call that it would be 1900.00 and it took 10 hours which. I thought repairing the harness would take 5 hours. Again, I never gave them the ok to further do service after thenCO2 senor.

  

  Business response

  07/19/2022

  Mr. ***** called on 6/6/2022 and left a voicemail with the service department. The voicemail states "Hey this is **** ***** I just got your message for $1800 and it sounds like you were able to help me out any or you forgot to or something, I don't know.. but uh... yeah I want the old wiring harness as well too. Thank you." Based on our records, the approval was agreed upon on the day before 6/6/2022. Also there is the fact that Mr. ***** paid for the repair that he agreed to on the voicemail. If he did not agree, the time to voice his concerns about the repair would have been when he picked up his vehicle and paid for the repair. We have the recording available to listen if needed. The file type containing the recording could not be uploaded to this site due to file type restrictions.

   

   

  Customer response

  07/20/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  
  I never got a estimate and never gave you the ok to replace it. I normal shop, provides a estimate and that the customer gives them the ok. You're nimrod previous employee screwed this all up. Never gave anyone the ok to replace it.
  
  
  
  Sincerely,
  
  
  ******* *****

• Initial Complaint

  03/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May of 2020 I purchased a 2019 Jeep Compass from this dealership for roughly $19,000. I experienced several issues with the vehicle, and went back to the dealership on February 22, 2022 to either have the Jeep repaired, or to trade it in if I found something suitable. I found a 2016 Chevy Malibu also listed for $19,000 and decided to trade it in. The dealership covered $17,500 of the loan on the jeep, and roughly $1000 was rolled over to my new loan for the Malibu. On the second day having the vehicle, it began overheating. I contacted the dealership, and due to inclement weather, it could not be seen until the next day. I made it clear I wanted out of the trade due to it having major problems within 24 hours of owning it. I was told it couldn’t be reversed because the loan funding had been processed digitally. I later found out that the loan had not been paid until 2 weeks after that date. The salesman assured me they would find a car to replace the Malibu. Today, I had to leave work again to test drive a car they had found, only to have a service light come on in the middle of my test drive. I explained that I no longer want to do business with them and would like to do a Buy- Back on the Malibu. The manager, ****** *****, said the best he could offer me was $15,000. I have owned this vehicle for exactly three weeks and have had issues ranging from minor to major and I have made it clear from within 24 hours of owning the vehicle it wasn’t going to work. And now “the best they can do” is $4,000 less than what I paid for it 21 days ago.

  

  Business response

  03/28/2022

  On 2/22/2022 ****** ********* purchased a 2016 Chevrolet Malibu and traded in a 2019 Jeep Compass. The next day the salesperson ****** was notified by ****** that the 2016 Malibu had overheated on the side of the road. That day there was a winter snow storm and most transportation was very difficult. We arraigned to have the vehicle towed back to the dealership the next day (2/24/2022) to examine the issue. The mechanic that looked at the vehicle did not have any issues and the vehicle ran as intended when pulled into the shop and there was not service lights on. The mechanic checked the cooling system of the car because we were told that it overheated. He pressure tested the vehicle and could not find any issue or any indication that there was an issue prior. The car has a computer system that stores errors when and if they occur in the system. There were no errors or codes stored in the system. The mechanic spent an hour trying to diagnose the cooling issue and concluded that he was unable to duplicate any concerns at this time. We did not charge ****** for the hour diagnostic that to look the at the vehicle totaling $135 to pay the mechanic for his time trying to find the concern (see attached Repair Order) . We were also charged $180 (see attached tow bill) to tow the vehicle to the dealership because it was on the side of the road in the snow. We did not ask ****** to pay any of the $315 that we incurred because she was our new customer that just purchased the vehicle. We notified ****** and she told ****** she thinks that she made a mistake purchasing the Malibu and that she didn't know if she wanted the vehicle anymore. ****** told her that the deal was finalized with the Malibu and that we could see about switching her to another vehicle that she might like better because she did not like the Malibu. ****** came in to the dealership and did not like any of the other vehicles and decided to leave in the Malibu and not trade it in because she couldn't find a vehicle that she liked. The paperwork for the loan was processed already and could not be reversed on the Malibu loan. The loan for her Jeep Compass trade in (a different loan than the loan on her Malibu) was sent into her payoff bank the very next day (see attached check). We at Dave Sinclair would still like to help her find a vehicle that she likes but we have not been successful. ****** has been calling her to try to help and he was told to stop calling unless she can just return the vehicle because she doesn't want it anymore.

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