Business ProfileforKeenly Bridal & Prom

My husband picked up his tux on a Thurs.After he arrived home with it I noticed right away it was not the right color.I tried calling the store on repeat with no answer and couldnt leave a message due to the stores voicemail box being full.I was very busy with wedding stuff and had no time to waste but continued to keep calling for hours.Fri still very busy with wedding stuff but started calling right away.Finally someone answers and admitted to the mistake of marking J or Jade instead of emerald(just like the bridesmaid dress they took with them to color match and order the tuxes).She said she would have her boss call me back in 30 min.45 min.later after no call back I started calling again on repeat and still couldnt leave a voicemail.After a couple hours I finally get through and they said there was nothing they could do.The day of the wedding while the photographer is taking pictures of the first look there is a rip in the seam of the ****** pants.Time was wasted fixing that problem.The men couldnt wear their vest, bow ties or pocket squares due to them being the wrong color.We dropped off tuxes the following Tues and asked for them to make it right in some way.The girl said there was nothing she could do so I asked to talk to the owner.She asked us to wait and went to the back.She came back and said the boss was too busy to talk to us.I told her I was in no hurry and would just wait and that I thought it was rude and unprofessional she couldnt spare a few minutes to talk to us after spending almost a couple thousand dollars on renting tuxes.Then she comes out.She was rude and unprofessional the whole time.She said they dont always answer their phone because they dont have to and that their voicemail box is full because they never call anyone back.Then she goes on to tell us that it was our fault that the codes which are very important to them were put down wrong.I get it accidents happen but dont blame the customer for your mistake.Own it.Make it right.