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            Business ProfileEleras Automotive Group

            Auto Service Contract Companies

            Current Alerts For This Business

            Pattern of Complaint:

            Better Business Bureau discerned a pattern of consumer complaints against Eleras Automotive Group.  The pattern of complaints allege misleading advertising, unsolicited mailers and phone calls, failure to cancel policies and issue refunds and poor customer service.      

            On September 24, 2021, BBB sent a letter to Eleras Automotive Group with its concerns. 

            On November 17, 2021, the company responded stating they have implemented procedures to return consumer calls and/or emails within 24 hours of receipt.  The company has cancellation policies in place that can provide refunds where warranted.  Additional staff has been hired to handle the needs of consumers and to help with the timeliness of responses.  The company encourages consumers to contact them with their concerns. 

            Additional business information

            Additional Info:

            Eleras Automotive Group  is owned by Chris Weinreis, who also owns 4Ever Home USA.  BBB maintains a separate Business Profile on 4Ever Home USA which can be viewed by clicking this link:

            https://www.bbb.org/us/mo/saint-charles/profile/home-warranty-plans/4ever-home-usa-0734-1000032225

             
            Chris Weinreis also is affiliated with two companies located in Arizona.  Separate files are maintained for those companies. A link to the Business Profiles of those companies is included here:


            https://www.bbb.org/us/az/tempe/profile/warranty-plans/evercare-direct-llc-1126-1000082110

             
            https://www.bbb.org/us/az/scottsdale/profile/auto-service-contract-companies/evercare-protection-llc-1126-1000073516

            See all additional business information

            Contact Information

            1708 S 5th St

            Saint Charles, MO 63303-4107

            Visit Website
            (855) 636-3514

            Customer Reviews

            1.15/5

            Average of 155 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            180 complaints closed in last 3 years

            96 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1708 S 5th St, Saint Charles, MO 63303-4107
            BBB File Opened:
            2/6/2015
            Years in Business:
            10
            Business Started:
            12/9/2013
            Business Started Locally:
            8/13/2014
            Alternate Business Name
            • Eleras Group
            • Eleras Group, LLC
            Business Management
            • Mr. Chris Weinreis, CEO
            Contact Information

            Principal

            • Mr. Chris Weinreis, CEO

            Customer Contact

            • Mr. Chris Weinreis, CEO
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            180 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/01/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            Getting Repeated solicitation emails from this Company.
            Read More
            Read 179 More Complaints

            Customer Reviews

            155 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Victoria K

            11/11/2024

            They posed as my dealership regarding my warranty/service contract. The document I received twice in the mail stated I needed to register otherwise my warranty/coverage would expire. I received packet in the mail and realized it was scam and not my dealership. I already have the coverage I need and not whatever this company can offer. I tried to cancel but they were very rude to me on the phone and left me on hold in my attempt to cancel. Their packet states I can call and cancel at any time. (clearly not). Now they are saying my account will default if I dont pay. They didnt receive payment because Im disputing with my bank about this scam.

            Eleras Automotive Group Response

            11/12/2024

            To Whom It May Concern:

            Thank you for bringing your concerns to our attention regarding your experience with our business. We strive for transparency and honesty in all our interactions. We assure you that we do not engage in any fraudulent or deceptive practices. I am not finding a file for you with the info that I have. Please give customer service a call at ************ and they will be more than happy to help. Thank you.

            Read 154 More Customer Reviews

            Local BBB

            BBB Serving Greater Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.