We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Lariat Automotive Group, LLC has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLariat Automotive Group, LLC

            Auto Service Contract Companies

            Current Alerts For This Business

            Pattern of Complaint:

            Better Business Bureau is advising consumers to use caution when considering doing business with Lariat Automotive Group, LLC.  BBB has received a pattern of consumer complaints and customer reviews alleging misleading advertising, failure to cover needed repairs, failure to cancel the contract, failure to provide a refund and poor customer service. 

            On April 6, 2023, BBB sent a letter to Lariat Automotive Group, LLC.  On April 12, 2023, and May 24, 2023, the company responded. The company stated its customer count doubled in size since 2021. The company claims it cancels and refund contracts when consumers call-in and request cancellation.  In addition, Lariat Automotive Group stated it makes every effort to communicate clearly and effectively with all consumers, have updated mail solicitations, and changed its website to make it better for consumers.

            Contact Information

            3565 Franks Dr

            Saint Charles, MO 63301-4041

            Visit Website
            (888) 230-3311

            Customer Reviews

            1.79/5

            Average of 66 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            39 complaints closed in last 3 years

            17 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3565 Franks Dr, Saint Charles, MO 63301-4041
            BBB File Opened:
            6/26/2018
            Years in Business:
            6
            Business Started:
            12/16/2017
            Business Started Locally:
            12/16/2017
            Business Incorporated:
            12/16/2017
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Andy Pagano, Owner
            • Mark Sutherland, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            39 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have been contacted by the bill company that I have neglected to pay for Lariat Automotive company, however I have told MULTIPLE representatives that have called to collect payment from Lariat Automotive Company asking to cancel and they have not done so. They keep calling to collect payment, and sending me the bill. I have also written to the customer service via their website asking to cancel.
            Read More
            Read 38 More Complaints

            Customer Reviews

            66 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Becky G

            11/05/2024

            One of the customer service representatives hung up on me in the middle of speaking. Absolutely ridiculous company. Also make sure you for sure cancel your warranty because they will do everything in their power to keep your money and try to keep you under them.

            Lariat Automotive Group, LLC Response

            11/06/2024

            To Whom it May Concern,Although I would like to address your concerns, I apologize, but we do not have an account matching any of the materials provided in your review. We do not refuse to cancel anyone's account here, however we do try to see if there is anything we can do to retain your business rather than lose it. If you would like to contact customer service at ************** to resolve this as soon as possible we would greatly appreciate it otherwise, I would like to thank you for your time.
            Read 65 More Customer Reviews

            Local BBB

            BBB Serving Greater Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.