Business ProfileforCarSmart Inc.

10-19-23: 2019 *** X1 was taken to Carsmart via tow due to a busted tire. A call was made by me prior to see if they serviced ***s. It was confirmed by *** that they service ***s. *** took the vehicle when we arrived. When I picked up my vehicle around 10-25-23, my windshield was cracked. Carsmart claimed no responsibility though the car was in their care. 11-14-23 - ******************* ******* to inform him about the windshield. He blew me off. I continued having issues with my vehicle after Carsmart claimed to have fixed the tires (they damaged the swivel bearings and bent the struts). I had to take the car back to Carsmart because they did not properly fix my car the first time. While replacing the struts, they were bent and damaged. I had to take my vehicle to Plaza *** in February after Carsmart mishandled my car again with not properly fixing what they damaged the first time. I reached out to management to inform them about what they mishandled but to no avail. I sent over the paperwork from *** requesting management to contact me, but to no avail. I sent the video the them from *** so they knew exactly what they had damaged. They damaged the swivel bearings, struts and rotors. Because of the cracked windshield, my entire calibrating system and cameras are not functioning. I again tried to resolve this by calling and emailing to speak with management but to no avail. Carsmart caused undue damages to my vehicle, attempted to cover their mistakes causing more damage. Because they were ignoring my calls and emails, I had to take the vehicle to *** where I paid more money to have the damages caused by Carsmart fixed.In total I paid Carsmart $5,378.82 from October to February.In total I paid Plaza *** $2,350.52 My car is currently back in the shop due to damages created by Carsmart - all receipts are attached with damages that were not fixed or fixed incorrectly (which caused more damage). I am currently without transportation.