Business ProfileforTogether Credit Union

My father is a member of this credit union. On April 1, 2024, due to the storm, my dad experienced hail damage to his 2017 Cadillac that he is individually financing through Together Credit Union. I notified our insurance company Geico and a claim was filed. Geico appraised the damages and a check for $7,261.77 was issued in my name and Anheuser *****. I made an appointment with a banker names **** at the *************** branch with my father. I endorsed the check, was added to my father's account and it was deposited. We were each issued debit cards and pin numbers were selected. My father and I were told that we could either use a auto repair shop that ***** had chosen or choose our own. My dad obtained two estimates. He decided to go with Gateway Auto Pro. The repairs were completed in the amount of $2,713.77. A cashier's check was issued from the credit union and forwarded to Gateway Auto Pro. My father attempted to get money out of the account and was told that he could not. The balance of $4.548.00 would have to be used for the repairs or put on his auto loan. I am the policy holder of the insurance, therefore, the balance should be released and issued to me. I have no interest in the car, nor am I on my dad's auto loan with Together Credit Union. I have attempted to contact the bank via email to ******************************* on June 13, 2024. I have been unsuccessful in resolving this. I have also sent an email to the corporate office at ************************************************ in hopes of rectifying this matter quickly.