Business ProfileforPremier Dental Partners

This complaint is with the ****** ************ I called that office on Feb. 12, 2024, to make an appointment as a new patient. I was given the date of Feb. 20, 2024, at 9:00 a.m., and was asked for my health insurance information which I fully provided at that time. I arrived for my appointment at 8:45 a.m., and a copy of my driver's license, and health insurance card was copied at the front desk. I was given new patient forms to complete via a tablet, then I was called into the examination room. After x-rays, another employee came into the room and introduced herself as the person that took my call when I made my appointment. She then stated that she had just contacted my insurance company to verify coverage and found that they were not within my network. I asked what needs to be done now, and she stated we will file the claim to see what happens, just let them handle it. On April 25, 2024, I was called by an employee of Premier Dental Partners and informed that the claim had been denied due to their out of network standing. She said that I was now responsible for the entire amount of $211.00. I stated that the error was completely theirs, but I would be willing to pay the normal amount of my copay as determined by my insurance company had it been accepted by them. She stated, "Are you saying that Premier Dental should pay your bill?" I stated that Premier Dental should admit the mistake was totally theirs and be willing to accept the partial lost. She said goodbye and hung up. On May 5, 2024, I received a bill in the mail from Premier Dental Partners showing a balance due in the amount of $211.00 payable in full within thirty days. I am willing to only pay the copay amount of $70.00, since my insurance company has informed me that Premier Dental Partners has not be in their network since 2016. I am not at fault for any of this, but I am willing to pay my part only.