Business ProfileforBridgeCom Systems, Inc.

Bought a $500 radio and a $100 ultra codeplug from bridgecom systems. I had issues right out of the box. I tried to call but was informed that I had to schedule a phone appointment. Here it is 2 weeks later and still waiting. So, I figured while waiting I'd try asking in thier FB group. Well, I had my comment removed and was blocked. Same thing happened on thier FB page as well. All I did was ask for some help. Lesson learned and I will never purchase anything from a company like that. I have screen shots of everything

We take these reviews seriously and here's our response: Mr. L****, purchased his products from us on: March 30th 2024. His product was shipped on April 3rd, 2024 and his product was delivered on April 6th 2024. Mr. L**** submitted a tech support ticket on Apr 8th 2024 at 11:46am. We responded to Mr. L****'s ticket on Apr 9th 2024 at 11:28am. This response is within our expectation of 24-48 hours response time. We requested additional information to assist Mr. L****. On Apr 9th 2024 Mr L**** went to our Facebook Group page and made comments claiming he had the radio for a week and was having problems and was frustrated with lack of support. He only had the radio for three days... not one week as he claimed. In addition, we had been supporting him. We just got started with support. Mr L**** violated Rule #9 of our Facebook group page: As a member you agree to abide by the rules which Mr. L**** did agree. However, he violated ru No Sharing of Customer Support Ticket Issues If you have any issues, questions, or complaints with our services or products please call us or direct message, so we can resolve any problems you might have. Our goal is to make you successful! Also, please be patient. We often get a huge volume of calls and tickets. Complaining to the rest of the group will get the post deleted. Therefore we deleted his post and gave him a warning. Mr. L**** did not heed our warning and was removed from the group. We still want to support Mr. L****. That same day on April 9th, we sent Mr. L**** our calendar invite to schedule a support call. Mr. L**** cancelled the one-on-one support call and he told us he sold the radio. We're not sure what more we could have done. We made every effort to help him which included a one-on-one support call. Clearly we did not meet his expectations. We believe this 1-star review is totally unwarranted and tried to help Mr. L****.

I never said anything about the shipping, but I did purchase this radio of the 30th and then emailed the company on April 2nd asking when it will ship considering I paid for priority shipping. It was than shipped the next day with an apology. I received the radio on the 6th with multiple problems. Bridgecom isn't open on the weekends so I waited until Monday to make the call. I was informed that Bridgecom doesn't take phone calls for tech support even though there is a support number. So I opened an email ticket and in 24 hours I got a response asking what the problem is. So, instead of emailing back and forth I asked for a phone call and was informed I have to make an appointment. So I scheduled an appointment through email for the first available slot on the 15th of April. That would've been 2 weeks excluding the weekends. They do offer a $80 advanced tech support that you can call anytime if you're willing to pay. As for the facebook group, my comment was literally on topic with this specific radio. I never used foul language or anything remotely close. No warning was ever given as claimed and I challenge you to show me a screen shot of this warning as you have my email. Yes, I expressed frustration with emailing tech support. If I broke a rule than I'm sorry. You could have sent me a message about the comment but you didn't. This doesn't explain why I was blocked and deleted on the public page too. You obviously don't want anyone to see any negative comments about their experiences with your company. Also, I find it odd that you claim I broke rules in that group, and then turned around and sent me an invite through email inviting me back to that exact same group after I made this review on the BBB. This is the most communication I have received from Bridgecom. Again, I have screen shots of everything. I believe this 1-star review is totally warranted based on the lack of customer service.

Edit: Correction on my part. It would've been 10 days, not 14.