Business ProfileforEdible Arrangements

I ordered a Valentines day chocolate covered strawberry bouquet and balloon for my daughter who is attending *************************. I ordered from the store located on ****************. Late on February 14th someone from the store called and informed me that they wouldn't be able to make the delivery and wanted to know if it would be ok if they delivered it the next day if they took off the $15 delivery fee. I told her that was unacceptable because it wasn't going to be delivered on Valentines Day and that is what the order was for. Plus they advertise free deliveries but decided to add the delivery fee for Valentines deliveries. So, a delivery on the 15th wouldn't have normally had a delivery charge any ways. The girl asked what would be satisfactory. I told her I expected a substantial discount for valentines purchases that wouldn't be delivered on Valentines day. That is when a man yelled from the background (the owner or manager) I don't know which. He yelled that they had over 300 orders that they weren't going to be able to deliver on time. I told him I believed I deserved a discount because of the poor service. He told me he wasn't giving any discounts and not to f@@king order from him the next time. I informed him that I had no intentions of ever ordering from Edible Arrangements again. He then said the order would be delivered tomorrow and hung up on me. Nothing has ever been delivered but my card was charged for the full amount and never been credited.