Business ProfileforQueen City Eye Care

The business had great reviews online. I told them that I needed new single vision lenses for distance at my appointment. I took my old prescription for them to see. I also requested a pair of computer glasses. When I picked my glasses up, the computer glasses were good. I was told that the other pair were progressive lenses. I put them on and started having vertigo. I told them that I did not ask for progressive and was not told they would be progressive lenses. I was told that the doctor wanted me to wear them and that was what I should have. I did not ever receive a receipt or a copy of my prescription. I took them home. I could not wear the glasses. I have inner ear issues and vertigo. I took the glasses back to the store the following Monday. I told them that I wanted single vision glasses for distance like I always have worn. Told them that I got the computer glasses for work. Later in the week I received a phone call to pick them up and start wearing them. I told them they made me physically ill and I wanted single vision lenses for distance and that I would pay extra if I had to. He said doctor would not be happy but he would see what they could do. Received a phone call in about 10 days to pick up new glasses. I asked what they did to them and was told the lenses were remade. I put them on and could not see distance. When I turned my head everything moved like a wave. I told him something was very wrong. He said it was because of the new prescription and bigger frames. There was an excuse for everything. He said doctor wants you to wear these and don't put you old glasses back on. Still could not wear the glasses. I took them to a different business and told them what was happening. They were not single vision lenses. Both sets of lenses were progressives lenses. I was told that with my vertigo issue and the work that I do, that I should not have progressive lenses. I was lied to twice.

I'm so sorry what you went through, better to talk to you on the phone,*********** will be calling you today. I just got back today from vacation but I assured you she'll want to help & will call you. Thank You.

I am having new lenses made at a different business. No action is necessary. Thank you