Business ProfileforModern Piano Moving

On 8/17/2023 we contracted and paid $4313 to have Modern Piano deliver a piano delivered from ******** to **********. The piano was delivered 9/10/2023 and Damage was noted to the delivery team who advised me to submit a claim. I took pictures of the Damage and sent it to Modern Piano on 9/10/2023 they responded they had forwarded this to their claims department. Their claims department confirmed the damage was not there on 8/17/2023 and they would repair the damage. On 9/18/2023 they advised me they were having trouble securing a repair facility and asked me to help. After 3 unsuccessful attempts to get a mobile repair company to repair the piano at the house I found piano artisans a local company who specializes in piano repairs. They advised me that the piano could not be repaired at my home and it would need to be picked up and fixed in their facility and provided an estimate. I submitted that estimate to claims on 9/22/2023 for months they have been trying unsuccessfuly to find an alternative repair shop. On 11/7/2023 they refused to use the company I found stating ***************** would not approve the estimate from Piano Artisans, half of their estimate was for moving your piano, and with us being a piano moving company, we always provide that part of the service."After much back and forth I agreed to use a company they found after they guaranteed the work this was on 12/4/2023.On 1/19/2023 their company came and performed the work at my house. When I inspected the work it was not acceptable. The color match is not acceptable and the finish does not match the origional finish as they did not apply a lacquer over the repair as the panel they repaired originally came with.At this time we would like a refund of the charges so we can have the damaged done in shipping repaired properly by a piano specialist.