ComplaintsforCadence Bank

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/20/24 I wired to the business account mentioned above $12,320. I wired the amount mentioned from my ******* Swcabb account. ********************** said they couldn't accept the wire because there wasn't enough account information. I then went through the ******* Swcabb wire service asking for a reverse of the money 10/1/24. ****** sent an email to the bank to do the reverse of funds but Cadence Bank will not do the reverse of funds. I called Cadence Bank but all they tell me is call back ******. I did call ****** a second time and they said that Cadence Bank refuses to do the transaction.

  Customer response

  10/08/2024

  The address of the Cadence Bank I wired the money to is... Cadence Bank...*******************... ****************. I we ired $12,320 to the business account #********..... routing number *********.... Business name *****************. Cadence Bank refuses to release the money to the business because of not enough information from the sender ******* Swcabb account ********.. account holder ****** ****. ****** asked ********************* in my behalf a reversal of the funds back to my account. ********************** refuses to send the money back into my ****** account.

  Business response

  10/17/2024

  We have researched and addressed the customers concerns. A letter was mailed to the customer on 10/17/2024

• Initial Complaint

  07/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Cadence **************** and Trust regarding their handling of my disabled daughter's trust. Despite multiple attempts to contact them via email and phone over the past month, I have not received any response.Cadence **************** and Trust also sent me a statement by mail, but they have failed to acknowledge or respond to my subsequent emails and phone calls. Specifically, I reached out to *************************, Trust Administrator, and his secretary, ***************************, but I have not received any assistance or acknowledgment of my concerns.Due to their consistent lack of response and failure to provide the necessary support for my daughter's trust, I am seeking assistance from the Better Business Bureau (BBB) in hopes of resolving this matter promptly.I kindly request the BBB's intervention to ensure that Cadence **************** and Trust addresses my concerns and communicates with me in a timely manner.

  Business response

  08/27/2024

  We are in receipt of BBB complaint case no. ******** submitted by *************************.
  We have researched and addressed the customer's concerns. 
  A letter was mailed to the customer on August 27, 2024.
  
  

• Initial Complaint

  07/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They paid money to someone that should not have been paid. Therefore the moneythey paid puy me in overdrsft status for only a few days and they shut down my debit card. Im disabled and cant access my money. I cant pay bills. I cant buy cat food or human food. In short they gave my money to someone undeserving and let that transactiom overdraw me then shut down my account more or less.

  Business response

  07/15/2024

  We are in receipt of BBB complaint case no. ******** submitted by *************************** in regards to his complaint about not receiving credit for a disputed item.  
  A letter was mailed to the customer on July 15, 2024 explaining our findings. 
  
  

• Initial Complaint

  06/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  o. I would like to introduce myself, my name is ***************************** and I live at ****************************************************************************. I moved in 2018 to ********** to be close to my children and grandchildren. I have a mortgage with ************* in good standing. I had an accident and considered permanently disabled by a Federal Court. I can no longer work. I do receive a monthly check that is deposited to Cadence bank on the first. I pay I called ********* at the branch ad I have spoken to before. I deposited a check that was ***** in the check account and it was reviewed and denied. It was a State Farm Check. I had to deposit it to another account. Then a check if ***** was accepted. Now less than a month later cadence is closing my account. I spoke to ********* today . I believe her last name is **** ? Not sure. And she said they dont need a reason to close my account and that she would give me extra days to find another bank to route my disability check. I dont want my account closed. Please help me. I am at your mercy. And I pray you can help me. Here is a copy of the letter. My checking account had ***** check that will permanently stay in this account and my mortgage. ***************************** Branch Manager has made it so stressful for me to bank online. I am permanently disabled. And I do feel she discriminate of me. She rejected a ***** check from State Farm and she now has a hold with no expire date on 1000 . She has told me they will close my account. No reason. I get my disability checks deposited in this account monthly and I have a mortgage with ************** She called today to tell me you have a month to look for an account somewhere else ? Also the check of ***** was rejected because I needed to go to the branch. Which their policy is a check or ***** is placed on hold and personally depositing the check. I am disabled. I have a good standing mortgage with them . No outstanding fees. And I consider ************** very discriminating towards me. Please help me in this matter

  Business response

  07/15/2024

  We are in receipt of BBB complaint case no. 21913024 submitted by ***************************** in regards to her account being closed.  A letter was mailed to the customer on July 15, 2024 explaining our findings. 

  
  

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Feb 22 2024 (3pm) -I arrive at the Bancorp South at the ******** Branch to wire $40000 to **** of ********** for closing of property - I gave printed wiring instructions to Viquetta , I let her know I am there to do an international wire transfer to purchase a property in ********** and that it is very important. I immediately noticed 2 things on the form that I immediately brought up to their attention 1. The intermediary **** was ***** Fargo instead of **** of America 2. The numbers on the form did not match what was given with the wire instruction They were explained by ***** and ******** as nothing being wrong. Allthe numbers were different than in the instructions and I was made believe that it has been reviewed, checked, and confirmed. Closing day 3.4.2024.The money did not arrive in **********. ******** gave me 2 numbers to me that she did not know how to use. At this point she involved *****. After some discussion, I immediately put her on a 3 way call with **** of CR who was still trying to explain that no mistake was made and was implying that her employee at Cadence Bank was given wrong instructions. ******* was able to explain where the error is and ***** finally recognized the issue. We were no able to close on our property on 3.4.2024 at 3pm which wasted the entire trip. The trip was scheduled specifically to conduct the closing. This created unnecessary costs, problems, in addition to wasting time and money for the travel.On 3.12.2024 I went to the **** in person to talk to *****. She explained the mistake that was made. ******** entered the account number for the intermediary **** ***** of America) as the account number for the final destination for the **** of *** ****. The funds were returned on 3/21/24 ***** assured me that all wire fees and charges would be refunded. They have not been refunded. I have left 5 messages in person and by phone. No call back. I am seeking to recover lost funds as a result of this mistake. Total of $445

  Customer response

  06/03/2024

  The Business is

  Cadence Bank 

  6675 Stage Rd

  bartlett tn 38134

  Business response

  06/17/2024

  We are in receipt of BBB complaint case no.21794504 submitted by *************************. 
  We uncovered that the account numbers was transposed resulting in the funds being recalled and placed back into the customers account. The bank elected to refund any related fees.
  A letter was mailed to the customer on June 17, 2024.

  Customer response

  06/17/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *************************

   

• Initial Complaint

  05/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On May 23, 2024, I contacted Cadence Bank in regard to a fraudulent account being opened in my name. I spoke to multiple agents who all told me different things. One representative told me, my information was not in their system, the other told me, they found the account, but it was showing paid in full and the last rep told me the account was classified as a charge off. All of this misinformation is hindering me from moving forward with a loan process. After explaining my concerns with the supervisor from Cadence Bank, I was met with a very unprofessional, demeaning attitude; was told by the supervisor oh well, I dont know what to tell you when I was simply trying to find a resolution to the fraud activity that was done under my personal information. I have not been met with any solutions regarding this matter.

  Business response

  05/29/2024

  We are in receipt of BBB complaint case no. ******** submitted by *********************. 
  We have research and addressed the customers complaint. 
  A letter was mailed to the customer on May 29, 2024.
  
  

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cadence Bank has instituted a new policy whereby they charge $5 to cash a check over $100. My feelings on that aside, I simply asked for a receipt for the $5 charge when I cashed a $200 check. I was refused a receipt. If a business just takes money, and isnt willing to provide a receipt for the service, that is a simple case of ***** theft, in my opinion, and shouldnt be allowed. I cash many checks there that are over $100, so this has the potential to become a substantial amount annually for which no receipts will be provided. That is a downright shady business practice that I believe is wrong.

  Business response

  05/17/2024

  We are in receipt of BBB complaint case no. ******** submitted by ***************************. 
  We have research the complainant's complaint and addressed his concerns.  
  A letter was mailed to the customer on 05/17/24. 
  
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I setup a special needs trust account for my grandmother in 2019 and also had my personal bank account with **********************. ********************** did not approve of investments made with money in my own account in February 2024. Therefore, they flagged my personal account and locked me out of in-line banking. When I went to the local branch and talked with the manager **** she told me she could not help me get access back to my account. Today 5/8/2024 **** called me to tell me the supplemental needs trust in my grandmothers name has been closed out WITH NO EXPLANATION! I did not request it to be closed down. That has left with me no way to send money to my grandmother in a nursing home and she is over ***** miles away from me.

  Business response

  05/17/2024

  We are in receipt of BBB complaint case no. ******** submitted by *************************. 
  We have researched and addressed the customer's concerns.  
  A letter was mailed to the customer on05/17/24. 
  
  

• Initial Complaint

  05/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cadence bank holds ACH deposits. The staff will tell you nothing is pending after 3 days. In fact I believe its a canned answer. This month its going to cost me ****** in fees because they choose not to post. On a fixed income this is substantial and this month I have to forgo prescriptions. Everyone I know receives payments days ahead of mine so unless they have a different ACH system than every other bank in the country this policy has been directed. They money belongs to me. Do they have the right to hold it to earn interest at my expense.

  Business response

  05/15/2024

  We are in receipt of BBB complaint case no. ******** submitted by ***************************************. 
  We have acknowledged and addressed the customer's concerns.
  A letter was mailed to the customer on May 15, 2024
  
  

• Initial Complaint

  03/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Had a credit card with BancorpSouth since 2004 and never missed a payment with a credit line of $2,500. After Cadence changed the name, I failed to get my credit card when it expired 06/23. Went by the branch in ******* and inquired about my card and was told it was in the mail. Contacted the branch manager in ******* again and was told the same thing. After the first of July I went into the branch managers office again and presented him with my expired credit card cut in half and told him to cancel my account. I no longer wanted it. Had a balance and I paid it in August and September. I have received no new card and no correspondence from Cadence until I started getting a bill from them in January of 2024 for a summary of charges for 2023. I informed them by mail that this account was closed in June 2023, I didnt order the record and didnt owe $5.00 for it. Talked with the Cadence credit office and was told the account was still open. They have continued to charge a fee of $.50 each month and now have reported to TransUnion credit bureau. This is certainly not the way to do business when I explicitly told the branch manager to cancel my account with them. I dont have a credit card with them, have charged nothing to them and certainly they have no claim to report and damage my credit ranging. Please help me!

  Business response

  04/04/2024

  A response letter was mailed to the complainant on April 4, ********************************************** the complaint. 

  Customer response

  04/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***************************

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩