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            Business ProfileFirst Quality Air, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            320 Sardis Rd

            Asheville, NC 28806-8505

            Get Directions
            Visit Website
            (828) 665-9233

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/1992

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            320 Sardis Rd, Asheville, NC 28806-8505
            BBB File Opened:
            6/1/1992
            Years in Business:
            34
            Business Started:
            1/1/1990
            Business Started Locally:
            1/1/1990
            Accredited Since:
            8/1/1992
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 14873 for this business, issued by Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            These agencies may include:

            Plumbing, Heating & Fire Sprinkler Contractors Licensing Board, NC

            1109 Dresser Ct

            Raleigh NC 27609

            (919) 875-3612

            https://nclicensing.org/

            Number of Employees:
            20
            Alternate Business Name
            • Quality Air
            Business Management
            • Mr. Charles A Lynch, President
            • Mr. Mike Osaba, Operations Manager
            Contact Information

            Principal

            • Mr. Charles A Lynch, President

            Customer Contact

            • Mr. Charles A Lynch, President
            • Mr. Mike Osaba, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (828) 665-9429
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            3 Customer Reviews

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            Most Recent Customer Review

            marc f

            04/09/2023

            THIS PLACE IS A SCAM!******** difficult and unprofessional!I was out of the **untry and needed someone to check out a bad smell in my vent. I was informed the **ntract I signed with them 7 years ago allowed only myself or my neighbor to be present with the technician. I wasnt allowed to change the **ntract except in person. I had to actually **ntact my neighbor who lived over an hour away to **me in!!! I was also told I **uld not have another service ** **me in to do any work. WHAT A SCAM!!! Incredibly the technician did not have a simple camera snake to detect anything so it was basically a waste of time expecially for my old neighbord. Since then I have had another duct service **me in quickly and easily remedied the situation with a camera snake which was advised to be a simple tool heating and *** services had handily. No apologies or call came afterwards even tho I asked for a manager. THIS PLACE IS A SCAM AND STAY AWAY!!

            First Quality Air, Inc. Response

            04/11/2023

            Quality Air would like to apologize for you having a difficult experience during this appointment. We feel our policy on homeowners being present during service is very clear, and it is stated on your club membership form. Although "stand in" contact person(s) are no longer available to our clients, your stand in was "grandfathered" in as part of your original Agreement with Quality Air. Your tenant, whom you were trying to have us make the appointment with, is not a stand in. Duct cleaning is not a service that we provide, therefore, we do carry duct snake cameras. Again, sorry for the bad experience and we are glad you got it taken care of.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

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