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            Business ProfileCustom Air, Inc.

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            7132 Browns Summit Rd

            Browns Summit, NC 27214-9703

            Visit Website
            Email this Business
            (336) 916-7112

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            Customer Reviews

            4/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2003

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Custom Air, Inc. provide excellent HVAC service while installing, repairing, and maintaining all components in an HVAC system. We work on air conditioning and heating systems, ductwork and other air quality products.

            Products & Services

            Custom Air, Inc., offers service, repair and installation of heating and air conditioning equipment.

            Business Details

            Location of This Business
            7132 Browns Summit Rd, Browns Summit, NC 27214-9703
            Email this Business
            BBB File Opened:
            1/27/2002
            Years in Business:
            24
            Business Started:
            9/15/2000
            Business Started Locally:
            9/15/2000
            Business Incorporated:
            8/3/2001
            Accredited Since:
            2/1/2003
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 23706 for this business, issued by North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors. The expiration date of this license is 12/31/2024.

            These agencies may include:

            North Carolina State Board of Examiners of Plumbing, Heating & Fire Sprinkler Contractors

            1109 Dresser Ct.

            Raleigh NC 27609

            (919) 875-3612

            Fax: (919) 8753616

            https://www.nclicensing.org/

            Type of Entity:
            Corporation
            Business Management
            • Mr. Randy Sampson, President
            Contact Information

            Principal

            • Mr. Randy Sampson, President

            Customer Contact

            • Mr. Randy Sampson, President
            Additional Contact Information

            Fax Numbers

            • (888) 851-5001
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/27/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I was offered a monthly subscription plan in November 2023 as opposed to the yearly subscription plan I had been paying. The plan was for a twice yearly service and inspection of my HVAC systems. After my last service I was told by the technician that my A/C needed a coolant recharge costing several hundred dollars. I asked them to hold off while I got another opinion since my system was less than 5 years old. I hired another HVAC company to also look at my system and was told that the unit did NOT need any coolant. I felt that I was being shystered by Custom Air. I called and emailed them in April that they discontinue charging my credit card for their subscription after they already charged me for ****** They continued and charged me in May. I have disputed the charge with **** and sent another email to Custom Air to cease charging me. Custom Air claims that I am obligated to pay them for ********************************************************** to such. They have no legal contract with my signature that I agreed to such terms. I want them to cease and desist these charges.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Eric F

            09/20/2024

            Custom Air **** solved the problems of our cooling system. We're breathing clean, cool air now. Always in time and answering all questions, this team offers friendly and professional service. We can warmly recommend them.
            Read 2 More Customer Reviews

            Local BBB

            BBB® of Central and Northwest North Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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