Business ProfileforCarthage Saw & Mower, Inc,

I was told that it would take about two weeks to get to my ******************************** it. This took 3 weeks. I had to call to figure out what was going on. They said that the governor inside my engine was broken & due to the age of the engine there were no replacement parts available. The options I was given was to replace the engine or run it until it blows up. They said it would take 10 days to have the engine delivered to them & 2 days to put the new engine on my mower. I asked the owner of the company for an out the door price & was told it would cost $2,250. I opted to have them replace the engine. They required that I put down a $500 deposit before replacing the engine. When I got the final invoice it was higher than what I was quoted. When I questioned it the best the owner would do was to credit $50. They blamed their vendors for the difference in price even though they misquoted me for an out the door price. When I asked about the part being more expensive, the owner let it slip that they did not order the part when I put my deposit down and the part increased by the time they ordered it. I was told that it would take 10 +/- days to get the new part delivered and installed. This ended up taking 2 months. I couldnt go to another business because they made me put down a $500 deposit. They gave me the run around blaming ********************* else as to why it wasnt done. When the engine did arrive, it took about a month for them to get it replaced. They told me it was delivered two weeks after it arrived, which was a lie based on the work order accompanying this complaint. The only reason they got it done is because I had to go in and remind them that the part had arrived so they could line it up with the service department. I was charged and paid $2,698.74 to Carthage Saw & Mower. I would like to be refunded the $498.74 I was overcharged based on the out the door price of $2,250 I was told by the owner of Carthage Saw & Mower.