Business ProfileforAvance Primary Care

I and my family have been long-term patients of ** ***** ********** In Dec 23 we received a printed notice that his practice, Crescent Family Practice, would be joining ************* We were informed that medical records would be transferred and our care would continue with ** ********** On 2-26-24 while on vacation i needed antibiotics. Since ** ********* was not available ******* ***** ******, **-C called and sent in a prescription for me. The full extent of our conversation was my current symptoms and treatment.When I received the bill, she had marked my call as OV, New Patient and charged a new patient fee. I immediately contacted the office and the receptionist informed me that there should not be a new patient charge for those transferring from ********. I disputed the charge and was told that since it was marked that way it was valid. The receptionist, ***** sent an email to billing to have the charge reversed. After months of calls with billing & no resolution, I contacted the office manager. She said that since it was marked new patient, nothing could be done. Although we were informed that we would have continuing care and the office even stated that I should not have a new patient fee. My husband and daughter did not receive these charges. But billing is unwilling to reverse my charge. Then I was told that it was because I did not see my original provider ** ********* first at the new location. I needed antibiotics and he was not available. They offered the other ****************** was disclosed about having my first visit with ** ********** I have yet to see any of this policy in print. It appears that because the provider marked new patient they are unwilling to make the adjustment retroactively. I have been told that I am blocked from seeing my ** until this is resolved.I would like to have the new patient charges and fees reversed and be reinstated with my physician of over 20 years, ** **********