Business ProfileforLeith Volkswagen

Purchased a 2023 Taos and within the first year of life the rear break pads were severely and rapidly declining, this is a known issue across Taos models and was documented on all service visits. A simple ****** search or browsing through Reddit will also confirm this problem. I have records to show this was occurring but VW wont replace the break pads in the rear until there is 2M of thickness. Anything around 3MM of thickness should be definitely looked into replacing sooner, but VW knows you will likely end up needing a replacement as soon as the warranty expires leaving you out cold. This is PR and bad business. They know theres an issue but are doing everything to not take ownership of it.I came in today because the rear breaks were starting to make noises and had about 1mm of thickness, and just missed the warranty claim by 1500 miles, basically a months worth of driving. Absurd. The proper remedies should have been done when this was first noted knowing this was going to occur, and assumed I was covered, and also basic customer service and decency. I did all the right things and was still screwed, always kept up with maintenance schedule, I did all the right things. Still got screwed.Out over $500+ for repairs that should have been covered. Will never return to this dealership or service center again, will instead be going with Black Forest Auto in **** or the numerous other VW authorized repair shops in the triangle. The issue is not the repair costs, its the basic common sense and customer service. Overall bad taste left in the mouth, and I strongly recommend all customers who own certain VW models to read their warranties closely and keep all your service records and speak up if you noticed anything unusual. I should have spoken up sooner but I assumed VW knew better. I was wrong.Stay away.