Business ProfileforAltosTravel

On February 26, 2023 I purchased two airline tickets using Altos Travel Agency that I had to cancel due to my wife's medical issues and COVID challenges for which after promptly contacting Altos Travel Agency was told that no refund is possible but that I would be given credit for later use within one year. The total cost was $1458.78 which was split into three charges. Two of those charges were for $468.40 each to ******** Airlines for the flight tickets and the remaining charge of $521.98 by Altos Travel Agency. An irony is that I did all of the leg work using search engines to find the flights I wanted and ended up with Altos when I clicked to purchase the tickets.On June 5, 2023 I contacted Altos Travel Agency to use my $1458.78 credit balance to purchase tickets for the same flight that I purchased in February. I was told that I would need to pay an additional $867.82 for those flight tickets which equates to a total cost to me of $2326.60 for those tickets. That is in spite of my providing screen shots from ************************* Airlines and ******** Airlines reflecting current cost for the flights that I requested in the amounts of $1303.92, $1232.40 and $1029.00 respectively. The agent with Altos Travel Agency indicated to me that the charge by ******** Airlines was not refundable and that I would need to contact the airline directly to attempt to recover that amount.Below is an excerpt from a response to email to inquire about getting a refund of the $521.98 charged by Altos Travel Agency after I purchased my own tickets directly with the airlines.Dear *********************** you are well This is to inform you that yes there was 2 separated charged made by us & as you are saying that why we charged $521.98 instead of $468.40 I am requesting partial refund of $521.98.