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Find a Location

Bank of America has 3015 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforBank of America

    Bank
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    United States of America Consumer Financial Protection Bureau v. Bank of America, N.A.

    On July 11, 2023, the business entered into a Consent Order with the United States of America Consumer Financial Protection Bureau.  The Consent Order settles allegations that the business engaged in unfair and deceptive acts or practices in violation of the Consumer Financial Protection Act, the Truth in Lending Act, and the Fair Credit Reporting Act in connection to the assessment of repeat non-sufficient fund (NSF) fees, the opening of unauthorized consumer financial accounts, and misleading statements regarding certain credit cards rewards.

    Under the terms of the Consent Order, the business agreed to:

    - Refrain from assessing re-presentment NSF fees.
    - Refund all affected consumers for unreimbursed re-presentment NSF fees, providing no less than $80,400,000 in total consumer redress.
    - Conduct a comprehensive review to determine if additional redress should be provided to targeted consumers who signed up for a rewards card but did not receive the sign-up bonus.
    - Submit a comprehensive plan for providing redress to account-opening affected consumers.
    - Disclose material limitations to the availability of terms and conditions of any rewards card and provide benefits to consumers as advertised.
    - Cease using sales goals for compensation or for performance management to incentivize its financial center employees for a period of three years.
    - Pay $90,000,000 in combined civil penalties to the Consumer Financial Protection Bureau.

    The Consent Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

    See all additional business information

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 1,164 Customer Reviews

    Customer Complaints

    7,613 complaints closed in last 3 years

    2,711 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1949

    Years in Business: 76

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Bank of America has 3015 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      100 N Tryon St STE 220, Charlotte, NC 28202-4031
      BBB File Opened:
      11/1/1949
      Years in Business:
      76
      Business Started:
      1/1/1948
      Business Incorporated:
      7/31/1998
      Accredited Since:
      11/1/1949
      Type of Entity:
      Corporation
      Number of Employees:
      32767
      Alternate Business Name
      • Bank of America Auto Leasing
      • Bank of America Investment Services, Inc.
      • Merrill Lynch
      • NationsBank
      • Merrill Edge
      • ReconTrust
      • Bank of America Corporation
      • Merrill Edge Financial
      • FIA Card Services
      • Merrill Lynch Wealth Management
      • BankAmericard Center
      • Bank of America Financial Center
      Business Management
      • Mr. Brian Moynihan, President/CEO
      • Executive Relations
      • Mr. Raul Arauz, Assistant Vice President
      • Mr. Jason Carter, Vice President
      • Mr. Darwin Muniz, Senior Vice President
      Contact Information

      Principal

      • Mr. Brian Moynihan, President/CEO

      Customer Contact

      • Mr. Brian Moynihan, President/CEO
      • Executive Relations
      • Mr. Raul Arauz, Assistant Vice President

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      7,613 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1,164 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrew M

      1 star

      10/25/2024

      I have been a client at Bank of America for over 20 years. During this time I have never one spin late on any payment for any of my credit cards with Bank of America the last seven weeks I was in *** and was very much on my guest bed when I return home, I realized that my credit score had tanked from the high 700 all the way down to 500. This is all due to one of my credit cards been late by 30 days. I called Bank of America to try and see if they would please do me a favor and call the credit bureaus and retract the negative late 30 days however they said they cannot do anything which are very hard to believe, I really take pride in my credit. I have all the paperwork and discharge from the hospital showing that I was in the medical induced coma and in intensive care not for over 60 days. Happy to send it over to anyone at Bank of America. I really hope Bank of America will work with me and get in touch with **** to have the 30 day late fee removed from each of the credit bureaus , I take massive pride in my credit score and this is really upset me. I truly hope your work with me and get this sorted out for me,

      Bank of America Response

      10/28/2024

      Thank you for sharing your experience. At Bank of America,we're focused on providing exceptional client experience to our customers. Your feedback helps us continually work toward that goal.

      Local BBB

      BBB of Southern Piedmont and Western N.C.

      BBB Reports On

      BBB reports on known marketplace practices.

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