Business ProfileforLamm Electric

In the midst of several family crises, I just realized that I never posted this complaint. Nevertheless, it would be very remiss of me not to pass on this information. Jack with Lamm Electric installed the light fixture in the kitchen area in July, 2023. On 2/14/24, I took down the glass shade to replace a bulb that burnt out. When I put the globe back on, it was not secure (wobbling). So, for fear it would fall and break, I did not leave it up there. Also, I noted that the same type of fixture installed in the upstairs hallway (June, 2023) was secure. On this same date, I left a message for ****, the owner to call me and via our phone conversation on 2/15/24, I was dumbfounded and disappointed with his response. He stated that he did not want to charge a $125 for a service call to address my concern. Therefore, he asked if I could not get a neighbor or handyman to take care of it. When I questioned him about this, he stated that he did not take the glass shade down. But I had to remove it in order to replace the bulb and I told him the fixture upstairs was secure. It is noteworthy that this experience was totally different from my initial contact with Lamm Electric in June, 2023. In fact, it is a very positive review. Nevertheless, I felt myself getting upset and did not want to be rude; so, I politely ended the conversation.Referencing the mounting fixture diagram, the handyman had to keep adjusting the ****** until he was able to insert the Cap and thread the Finial onto the ****** to get the glass shade to fit snugly. Concerning this matter, an appropriate resolution would consist of a portion of the payment of $107.25 being refunded as well as an apology.Respectfully submitted.