Business ProfileforFinancial Carrier Services, LLC

This company is ok, if you NEVER need assistance or speak to a representative. I ran a load that was denied by the factoring company. The company requires a letter of release. Ive reached out several times to my TBS Charlotte **** she stated that she would have to go through management because they no longer provide this to their clients. When I follow up on this issue, there is either no update from management or no response. The broker from the company I carried the load for has even called this company several times to get this resolved and theres no answer. This has now been going on over 3 weeks. I reached back out to the broker to let them know that the letter cannot be provided by this company but they stated that there would have to be some form of communication from my factoring company. They are willing to accept an email directly from TBS stating that I could be paid directly. I reached out to my TBS rep again and she stated this would need to come from management. I requested contact information for management and of course she stops responding as usual. This is really a simple issue that could be resolved with a simple email or some sort of response of communication but TBS ********* has made this so difficult because they dont think this is their issue. I will also add that my rep ******* definitely needs customer service/communications training. I had to text the sales rep that signed me up because it had been 2 days and I hadnt received a welcome email. I then received a welcome email that talked about attachments that were never there. I would love a new rep but with this company you cant get anyone on the phone to see if that is even possible. Im trying hard to stay with this company but its getting really tough. Hopefully this could help me get in contact with someone.