Business ProfileforMonarch Air, Heat, and Geothermal

I've tried to be patient. First time they were to come out for geothermal repair, they said there was no answer. I get calls in my office all the time--I work remote. So, I thought--okay maybe they went to the wrong house. No biggie, reschedule. Then the second date came and went and they said no one put it on the calendar and they would reschedule again. Okay, fine. So I rescheduled. In that time I found someone else to do the work. I called and cancelled because from my point-of-view, no one was coming out to do the work. Then to find out that ****** was scheduled out of town on the day he initially was supposed to do the repair? It kind of justifies me finding another contractor.I feel bad that they bought parts already, but how was I supposed to know? Most contractors I work with give me updates on jobs. At least they were willing to give my deposit back, which is why I gave two stars. I will give three stars when it's in the bank.This is by far the worst experience I've had with any contractor in 30 years. When I called to ask for my deposit back, they accused me of raising my voice. I explained that I wasn't upset--that I just had questions I wanted answered. I tried to tell them numerous times I wasn't upset and that everything is okay. This is business, but they insisted on making it personal. I will not be using them again. I will end with this advice from the Hartford Courant:"Asking for more than half of the project cost up front, though, is a big red flag. A reputable and established contractor should have the wherewithal to purchase enough materials to get the job started without relying on your down payment. I recommend tying payments to progress made during the job."When they sent the invoice, it was for the entire cost. Not for half. Which they sent to remind me almost every other day. Keep that in mind.