Business ProfileforDiamonds Direct

I originally went here to get an engagement ring for my fianc. I put a deposit down for a *** model, and they sent me a *** that had extremely oversized prongs. I said I wasnt comfortable buying the ring when the *** provided had a disproportionate shape of the prongs. They assured me it wouldnt come out that way, but I didnt want to take a chance. When I went in for the refund on my deposit, I received a 30 minute talk from *** about how they wanted to be my jeweler and to please come back to the store. I decided to go back for the wedding bands. They showed me an example of a cast model vs. the ***, the prongs seemed significantly smaller than provided on the *** model, and my fianc and I were comfortable moving forward with putting down a deposit for a *** for our customized ring, which we were told wed receive in a week. *** sends me a terrible quality photo of a ring a week late that looks nothing like what we described in the store. I was supposed to receive a *** way before he sent me a low quality image of a ring that was obviously not what I described. I went in for a refund. This is where *** tells me you come in with the same exact engagement ring we sent you a *** of and youre just trying to price match us, so I wasnt going to send you a *** so you could do it again. I originally went to another jeweler, and my fianc loved one of the rings but it was too expensive. So I asked if diamonds direct could make a cheaper customized option. They made me deposit $200 for a *** for the wedding bands in which they had no intention of providing. *** said Im sorry to ask this, but they need you to come in to give us a deposit of $200 to start the ***. So after I dont receive the *** in time, I call and say Id like a refund. I get to the store and this is where *** tells me Im heated so Im just going to quickly process your refund. He made me pay for a product in which he had no intention of providing. He purposely wasted my time.