Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

RTP Federal Credit Union has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • RTP Federal Credit Union

      4220 NC Highway 55 (Apex Highway) Suite 220 Durham, NC 27713

    • RTP Federal Credit Union

      310 New Bern Ave Raleigh, NC 27601

    • RTP Federal Credit Union

      7560 Creedmoor RD Raleigh, NC 27613-1641

    • RTP Federal Credit Union

      915 N Harrison Ave Cary, NC 27513-3904

    • RTP Federal Credit Union

      21 Park Drive Research Triangle Park, NC 27709

    Business ProfileforRTP Federal Credit Union

    Credit Union
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Products & Services

    Financial Services

    Business Details

    This is a multi-location business.

    Find a Location

    RTP Federal Credit Union has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • RTP Federal Credit Union

        4220 NC Highway 55 (Apex Highway) Suite 220 Durham, NC 27713

      • RTP Federal Credit Union

        310 New Bern Ave Raleigh, NC 27601

      • RTP Federal Credit Union

        7560 Creedmoor RD Raleigh, NC 27613-1641

      • RTP Federal Credit Union

        915 N Harrison Ave Cary, NC 27513-3904

      • RTP Federal Credit Union

        21 Park Drive Research Triangle Park, NC 27709

      Location of This Business
      4220 NC Highway 55 (Apex Highway) Suite 220, Durham, NC 27713
      BBB File Opened:
      12/10/2002
      Years in Business:
      55
      Business Started:
      1/17/1969
      Contact Information

      Principal

      • Ms. Jill Beck, Director of Marketing

      Customer Contact

      • Mr. Doug Wilkerson, President
      • Mr. Charles Venable, Executive Vice President
      • Ms. Jill Beck, Director of Marketing
      Additional Contact Information

      Fax Numbers

      • (919) 572-5463
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Stephanie Q

      1 star

      07/18/2024

      Company boxes you into paying fees.I live in ********, and after being with the company since I was a child (now 30). Currently only have a credit card with the company and my checking account closed.I have received mixed answers as to why my account closed and been given bad advice to dismiss my problem. I was advised that my account would reopen after paying off my card. Didn't happen.They told me to connect my account from ***** to Rtp to pay the card off directly. Told this by multiple people, and did not work multiple times.2 years later, they are finally giving me advice, now saying that I have to open a new checking account to pay my ********************** card without any fees.Given that this is a bank, I would've thought that the issues would've been handled by people whom had the knowledge on finances. I don't recommend using this bank due to the lack of professionalism that their employees have in regards to finances. The assistance given has been without knowledge or consideration for their clients time.

      Local BBB

      BBB of Eastern Carolinas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.