Business ProfileforDuke Health

I had an eye surgery scheduled on 8/28/23. A few days before surgery I received a call from Duke asking to pay $1,060 for patient responsibility. I told them I had two insurance with no deductible and I was also approved for 90% financial assistance. The person told me that I had to pay that regardless or my surgery would be cancelled. So, I had no choice, but to pay thinking I would get reimbursed after the claims were processed. I had another surgery scheduled on 9/18/23, for which I was asked to pay the same amount, which I had to pay to get the surgery done on time. After all the bills were processed by insurance, I was only found responsible for $295 for each surgery. On top of that, I was also approved for 90% discount, which the billing department had verified.I contacted the **************** through MyChart on 11/13/23, and they advised that the amount I owed was after 90% discount, for each surgery. I brought to their attention the EOBs of the insurance showing that I was only responsible of $295 after insurance payments and adjustments. I asked how could 10% of $295 be $1060. Then they changed their response and said insurance did not cover everything, although my insurance did cover. I asked them if insurance indeed did not cover $1060, then 10% of that amount would only be $106. Each time I wrote, they changed their reason for overcharging. Finally, yesterday I received response saying that prepayments are not refunded, meaning if I had not paid in advance, I would not be responsible, but because I paid in advance (as I was forced to), I could not be reimbursed despite my account being approved for 90% discount. I find ****** billing customer service both irresponsible and unethical, giving patients the run around. I sincerely hope that Duke Billing will live up to ****** high name by doing the right thing and refund the two prepayments I made in the amount of $1,060 each ($2,120 total).