Business ProfileforUniversity Ford, Inc.

June 2, **********, **. We experienced unusual running conditions of the car. The monitor showed: ENGINE COOLANT OVER TEMPERATURE. The engine overheated, then it immediately slowed down, and my husband had to pull the car over to the side from the center lane of the highway, which caused serious scenario to a large truck behind us that it almost hit the back of our car. *********************** near **************** said we must return to the dealership in University Ford, ***********, ******, **. We travelled locally to reach ****** and had the car *******d. After 2 days, University Ford called us to pick up the car as it was already ROAD WORTHY.June 10, we had a long travel again to *****, **. On our way home, we experienced again the similar condition of the car. It overheated, almost got hit by fast cars from behind us and we had to pull over the side of the road the second time around. The car is presently with the University Ford for almost 3 weeks now. They provided us a temporary vehicle on our insisting request.The management of University Ford (dealership) told us to call the customer ******* of **** ********* to air out our grievances, and so we did. We were able to contact a representative but told us few days later that our car cannot be REPLACED (BUY OUT) and it can only be repaired.With this, we seek help citing our consumers right. We need the car replaced on the following ground:1. The car had been declared ROAD WORTHY TWICE but almost got us into life threatening collisions. What is the assurance that in the 3rd time, it wont happen again and cars from behind us would be prompt on their brake pedals?2. We always travel as a family. If we get into serious trouble and get severely injured or worse, fatally hit, who will fight for our rights? Where there be justice when the victims are all gone dead?3. We already have this fear of having the same ROAD WORTHY car- twice. We cannot take the risk this time.