Business ProfileforForest City Heating & A/C

We had forest city heating and air install two systems, one for the upstairs and one for the downstairs For a home being built. We had power bills as high as 175 before we even moved in. We moved in the home in December. First power **** comes and its around 290. We had the same exact home built as our previous one, same square footage and everything and our power **** was never over 150. We called the people who bought our previous home and asked what their power **** was the previous month thinking ***be something was going on since these homes are only about a mile apart and have same power company and all. Power **** was 160 which was typical during the winter for our previous home. We called the power company trying to make sure something wasnt going on that needed to be fixed. We called our builder which is ********************* with ***** builders ,We couldnt seem to figure out what was going on. We called forest city heating and air and told them the situation. They sent one of their techs out in February to see what they could find out. He said everything was good and it was just cold and that was the reason for the power **** being so high, and Im just like this makes no sense. We continue to get high power bills all the way until I guess *** or so. Finally it becomes warm outside and I noticed the air wouldnt even cool to 77 upstairs. We dont go up there very often so we keep it cooler and warmer than our downstairs. I call forest city heating and air and Im like something isnt right. I said I can feel some air coming out of the vents but its not cool air. They are agreed to send a technician out again to see what the problem was. The technician that came out fixed the problem in 30 seconds. The power to the outside unit had never been turned on, so my heat was running on the heat strips all winter causing our power **** to be very high. We have called several times and the woman who answers the phone says someone will call me but they never do