Customer ReviewsforT.A.G. Automotive, Inc

Not Ethical Practices!! Not **************** Focused If I could give less than one (1) star I would. Folks who have given one (1) for their exp at T.A.G had reviews that contained comments like: single women dont use these people, did they see me coming?, and Avoid at all costs. Seems TAG operated with integrity when it was under the management of *****, about 5 years ago. I went to T.A.G. (4/23) alone as a woman and had a great conversation with **** (tech), I was well informed, and he seemed to be transparent about the services they offered and what might be beneficial for my vehicle. He advised me not to get a certain service b/c of the mileage of the car. I enjoyed our conversation and he seemed very reputable, and I felt like I could trust TAG to run a simple diagnostic test on my vehicle, of which I was quoted in person as $129.00. Fine May 1, I used the early drop off service (7am) AND signed the **************** Customer form. The form asks for simple information about what needs to be done as well as a MUST sign part w/stipulations outlining how much youd like to spend and if the cost goes over that amount, you will be contacted, and your phone number. Needless to say, I was NOT contacted before being almost double charged for a diagnostic test that I was quoted as being $129. While in the shop I was initially speaking with ****, then another employee **** took over the conversation by trying to overtalk **** and myself. He was flat out rude and kept overtalking me until I asked that he stop. He stated **** doesnt know about hydraulics, but I responded when he did know he or a rep from the shop could have contacted me. **** apologized for not contacting me, but **** continued to be rude and condescending and interrupting. I continued to explain that it would have been customer service centric to have a simple courtesy phone call to let me know what was going on and not to be blindsided with the almost doubled charges. I left to never return.

Consumer beware! T.A.G. Automotive, *** left my grandson's vehicle in much worse condition than when we brought in. After bringing the car back 7 times, and being charged almost $7,000, the car is not drivable, and is much worse that it was when we first brought it in for repair.

We took our 2020 Atlas for an inspection. 2 weeks later we go to pop the hood and notice the latch was broken. We took it back to them to ask them to fix it and they said they would for a fee. A fee to fix the problem they created!