Business ProfileforT.A.G. Automotive, Inc

Took a ****** Pathfinder to this business due to having some shaking going on. They said it was the motor mounts and charged us $1,342 to fix the vehicle. We got the vehicle back but noticed every once in awhile we still felt the shaking. Some time had passed and we needed an oil change so we took the *** back up to TAG and mentioned we still felt shaking occasionally but it wasnt a major issue but could they look at those motor mounts. They did a diagnosis and found it wasnt the motor mounts at all but the transmission. They quoted us $9,000 for a new transmission. I explained it was hard to justify that amount for a car that is 10 years old and has over 150K miles on it. They suggested a transmission service as something that *** extend the life of the vehicle at a cost of $279. Since we already spent $1,300 on the issue, for the initial wrong assessment, we figured the $279 was worth a shot. After picking the car up after the work was done, after hours due to scheduling, we found the issue not only was not solved but the car was basically not drivable. The shaking had become much worse than when we originally dropped it off. The vehicle has become worthless. We went from having a reliable, every day work vehicle that was being driven back and forth to downtown ******* daily to having to spend tens of thousands of dollars on another vehicle by the next Monday in order to have transportation to work. After calling and talking to them explaining I didnt feel comfortable paying them the $300 for basically destroying the vehicle they tried talking me into the $9,000 replacement saying they would discount that work by the $300. I tried connecting with the owner but he was suddenly AWOL and after roughly ***** tries I have not heard back. I asked on multiple occasions that the owner contact me but they stopped correspondence. The manner in which this happened has us feeling like we were taken advantage of and are now looking for resolution/reimbursement.