Business ProfileforGaston Eye Associates

I and my wife have been a customer of ********************** Eye for several years. Recently my mother in ******************* also have started going to Gaston Eye. I have seen *** ******** & have been pleased. I was experiencing an issue with my left eye & was referred to ** **** I was advised that there will be a $60 co pay for the visit. I was advised that I need surgery left eye and would be out of pocket about $600 (what insurance dont cover) My wife went to her yearly eye appointment and asked her to make me an appointment for yearly check up. She was successful in doing so but was with ** **** Went to the appointment and completed full exam. Went to check out and was told nothing is due since I'm not getting any glasses. I then get a bill in the mail for $50. I tried calling the billing department and message says always "not available either on the line or away from desk & to leave a message will call back ***** hours" I have left message on Thursday so end of Monday nothing. On Wednesday my wife went in person since NO ONE returned call as promised. I also tried to reach office manager left her messages. She called once but didnt leave any message(How professional is that). My wife paid the $50 because of the way the ** coded the visit. 2 weeks later just received a call from a ****** saying she has a note to call. Advised her that the purpose of appointment was supposed to be regular exam but was scheduled as a medical not by my request. She also said because of the way it was coded. They are not willing to correct their error of making an appointment with ** *** and refunding me back the $50. Their waiting room is always full so 4 lost customers wont hurt and ****** really didnt care.