Business ProfileforNuBlue Service Group

In October 2021 (10/26/2021 is date of last visit/payment regarding this incident), I contracted Viva Electric to perform multiple services, one of which was to upgrade my 200 amp panel to 400 amp. I explained that this house has 3 HVACs, numerous TVs, monitors, laptops, tablets, multiple computers, servers, stacks of networking equipment, etc, and that I'm actively adding more. I wanted to upgrade my panel so that I had plenty of available electricity regardless of what I had running. We were also experiencing tripping breakers on several circuits already, which is what prompted this request. Viva provided this line item "Replace 200 amp main panel with new 400 amp main panel." with a cost of $2,836 before tax. They performed some work, upgraded the meter outside, did something (added or replaced) a panel next to the meter, and as far as I knew, I now had 400 amps available for circuits to be installed as needed. Starting in December 2022, I determined my water heater needs replacing (leaking). I've purchased a tankless electric water heater, which requires three 50 amp circuits. Once Viva provided me with a sight-unseen ballpark estimate of ~$3k, I gathered a quote from **** Electric for much less. I had **** Electric come out to provide a detailed estimate. They determined that I had a 200 amp main panel outside, which acted as shut-off for 200 amp panel inside. I would need another 200 amp panel to actually have 400 amps available. **** asked who performed the work that was supposed to upgrade me to 400 amp, and requested to see the estimate/invoice. **** agreed that the line item which I paid for, did not match the service I was provided, and recommended I resolve with Viva. I contacted **** *******, manager for Viva Electric's Greenville location, and explained the situation. **** maintained that he provided what he charged me for, despite the discrepancy in the line item description. **** did not offer any recourse or recompense.