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          Keffer Mazda has 1 locations, listed below.

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            • Keffer Mazda

              13307 Statesville Rd Huntersville, NC 28078-9044

              BBB Accredited Business

            Business ProfileKeffer Mazda

            Car Dealers
            BBB accredited business

            Contact Information

            13307 Statesville Rd

            Huntersville, NC 28078-9044

            Get Directions
            Visit Website
            (704) 947-7253

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            Customer Reviews

            1.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/26/2006

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            13307 Statesville Rd, Huntersville, NC 28078-9044
            BBB File Opened:
            11/29/2001
            Years in Business:
            25
            Business Started:
            2/23/1999
            Business Started Locally:
            2/23/1999
            Business Incorporated:
            2/23/1999
            Accredited Since:
            9/26/2006
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 0060319 for this business, issued by Division of Motor Vehicles, NC

            These agencies may include:

            Division of Motor Vehicles, NC

            1100 New Bern Ave

            Raleigh NC 27697

            (919) 715-7000

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            40
            Alternate Business Name
            • Lake Norman Auto Mall, LLC
            Business Management
            • Mr. Jim Keffer, Managing Member
            • Mr. Steve Suggs, CFO
            • Mr. J.R. Fredell, General Manager
            Contact Information

            Principal

            • Mr. Jim Keffer, Managing Member

            Customer Contact

            • Mr. J.R. Fredell, General Manager
            Additional Contact Information

            Fax Numbers

            • (704) 947-9102
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/19/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I am the owner of a Mazda CX5. My radio stopped working properly around 2 years ago.1.5 years ago (May 9, 2022 - Service agent was *****************************) I finally brought my car into service for them to assess the situation and see if I would be covered with my extended warranty (******) to fix the problem. *************************** told me they just had to order the *********** (they were on backorder) and that he would let me know when it arrived so we can get my radio fixed. He did tell me this could take a while. Aug 19, 2022 - I called for a status update - ***************************** told me still waiting on parts and the he would call me when they arrived.Feb 13, 2023 - I called for a status update - ***************************** told me in not as friendly of a way that they were still waiting and that this could take up to one year and that I didn't need to call them back, they they would call me....Sept 29, 2023 - I decided to call the Service Manager (****) and left a full detailed message.....no call back Oct 2, 2023 - I AGAIN had to call back **** - the Service Manager. He said he hadn't called me back as he couldn't figure out what was going on. He had NO records of my radio or anything....I said WHAT??? I have been patiently waiting on these parts to arrive since May 9, 2022!**** then said something like we had a lot of really old tickets that we just deleted out of the system, yours must have been one of them. **** then said he has located me a radio in ******* that he would have overnighted and that he would call me when it is in to schedule it to be installed....Oct 11th - Guess what I have to reach back out to **** - hey **** where are my overnighted parts? **** tells me that he had them, but is waiting for a loaner....I then said I would just bring my car in and wait for the repair at the location. He then tells me he would need to hold the car after the repairs until ******** pays. Oct 19th - I had to reach out again! Claim to be repaired on Oct 25th! after I lost my mind on them and told them of this BBB complaint and asked for GM detailed information.This has been a horrific issue and they care none!I haven't even recorded the multiple other times I have Left Messages with no return calls and text messages with no responses....
            Read More
            Read 2 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Devontae I

            06/18/2024

            A vehicle was purchased at Keffer Mazda in April. The vehicle has started to have multiple problems. When the *** was taken to ******** *** and they diagnosed a fuel leak which totaled $6500 in repairs. When the car was brought back to Keffer Mazda the pre-owned manager ********************* stated he knew about this fuel leak but because the car still passed state inspection he still proceeded to sale the car. Without finding proper solution to this matter ********************* became irate and threatened to get physical. His behavior was distasteful to us as customers and to the organization he stands for. As customers we just want to be treated fairly during and after a sale. *********** a solution must be found!

            Keffer Mazda Response

            06/20/2024

            This review is not even from the customer that bought the **** This is from a family member that came with him and threatened our used car manager and tried to get him to go outside and fight. We are working with the actual customer to assist in the repair on a vehicle he bought from us AS-IS and knew that it had issues upfront but insisted on wanting to buy it. We have a amicable relationship with the actual customer. This review should be removed.
            Read 5 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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