Business ProfileforSunset Inn
At-a-glance
Related Categories
Business Details
- Location of This Business
- 497 Western BLVD, Jacksonville, NC 28546
- BBB File Opened:
- 10/26/2017
- Contact Information
Principal
- Mr. Sam Jethwa, Owner
Customer Contact
- Mr. Sam Jethwa, Owner
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/28/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kinte' V
1 star03/04/2024
Sunset Inn Response
03/12/2024
The guest never informed the front desk about the roaches, we have a professional company that comes in each month and sprays all our rooms. This is the first time we are being told about the problem. If the guest would have informed the front desk about the issue we about have been happy to take care of it right away.
As far as the deposit and them being charged for stained items. When they check in they are given a form to read and sign which goes over all the details of reason they would be charged when they check out.
The guest and our housekeepers did report that when they went to the room to service it and give them new towels and take their trash, the guest informed housekeeping that they did not want any service and didn't need anything. ***** came to the front desk asking for service when all of our housekeepers had already left for the day. So we didn't have anyone to service the room.
We tag and treat all our stained items to make sure that all items are able to be put back into our rooms for our next guest. The only time we charge the guest for stained items is when we have to get new items to put back in the room for the next guest and the items that were in the room have to be put in our rag pile because they we can no longer use them in our rooms.
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