Business ProfileforA 1st Choice Well Service

On May 29th A1 Quality Well Service technician can to replace the filter material in our whole house water filter to remediate the iron in our well water. For the second time the system did not work after that service appointment. Last time the devise that regulated the pump no longer worked and it was around $500 to replace it. This time we were told that the board wasnt working and he did not charge to replace that because of the issue the last time. But he said since the system was completely nonfunctional- the rust in the water was as bad or worse than before they came, and the backwash was running constantly, we now needed a new tank. This causing a concern that our well pump would burn out. We called and told them we were going to get two bids to determine what company we would go with. We did not realize that A1 would not deal with the urgent issue of the water constantly running. We got a call someone was on the way over but no appt had been set and we were not there. When we called A1 the next day and asked when someone would be here to deal with the backwash water running. We were told that they had tried to come the day before! No suggestion about what could be arranged. We asked what we could do ourselves to preserve the well we were told we could unplug the unit, so we did. The backwash continued to run. We got a reply from one of the companies we were setting up for a bid and they told us that the well pump could burn up, and that there was a valve on the back of the system to turn off the water completely to preserve the pump. Now we have no water coming into the house at all.