Business ProfileforReplacements, Ltd.
At-a-glance
Customer Complaints
21 complaints closed in last 3 years
8 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1089 Knox Rd, McLeansville, NC 27301-9228
- BBB File Opened:
- 7/1/1981
- Years in Business:
- 43
- Business Started:
- 3/18/1981
- Business Started Locally:
- 3/18/1981
- Business Incorporated:
- 9/17/1981
- Accredited Since:
- 7/1/1981
- Type of Entity:
- Corporation
- Business Management
- Mr. Robert Page, Chairman & CEO
- Mr. Andrew Spainhour, General Counsel
- Mr. Scott Fleming, President
- Jamie Lawson, Customer Relations Manager
- Contact Information
Principal
- Mr. Robert Page, Chairman & CEO
Customer Contact
- Jamie Lawson, Customer Relations Manager
- Additional Contact Information
Fax Numbers
- (336) 697-3100Primary Fax
Phone Numbers
- (800) 562-4462Other Phone
- (800) 737-5223Other Phone
- (336) 697-3100
Customer Complaints
21 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
52 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gary R
1 star11/12/2024
Replacements, Ltd. Response
11/13/2024
Dear **** ****,
Our goal is to earn the trust of our selling customers, and we regret any situation leaving a customer dissatisfied. We have provided to the BBB the email correspondence between us and this customer. Based on the emails exchanged between us, we understand that we have treated the customer fairly and as agreed to in the Terms and Conditions of our Offer to Purchase. Among other things, our terms state that merchandise you ship or deliver to us is at your own risk, and there is no guarantee of purchase by Replacements, Ltd., that if your merchandise arrives at Replacements, Ltd. after being damaged in transit, we will notify you and hold the merchandise for 60 days, during which time you may file a claim with the carrier and/or you may send a carrier to pick up the merchandise and return it to you at your expense, that offered prices are for mint condition pieces (items with no damages), that we do not file claims with carriers, and that ANY CLAIM FILED WITH A THIRD PARTY CARRIER IS A CLAIM BETWEEN YOU AND THE CARRIER. Again, we strive to serve each selling customer fairly and regret any customers inconvenience.
Sincerely,
******** *.
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