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            Business ProfileBedInABox

            Mattresses
            BBB accredited business

            Contact Information

            199 Woltz St

            Mount Airy, NC 27030

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            Visit Website
            (800) 588-5720

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            Customer Reviews

            3.14/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/13/2019

            Years in Business: 124

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            BedInABox® is a US mattress manufacturer specializing in online mattress and bedding products.

            Products & Services

            Mattresses, Bedding, Bedding Accessories, Pillows, Toppers, Protectors, Sheets, Foundations

            Business Details

            Location of This Business
            199 Woltz St, Mount Airy, NC 27030
            BBB File Opened:
            10/17/2019
            Years in Business:
            124
            Business Started:
            7/10/1900
            Business Incorporated:
            7/10/1900
            Accredited Since:
            12/13/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • Barnhardt Manufacturing Company
            Business Management
            • Mrs. Ann Slate, Operations Director
            Contact Information

            Principal

            • Mrs. Ann Slate, Operations Director

            Customer Contact

            • Mrs. Ann Slate, Operations Director
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/29/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Resolved
            I purchased a mattress topper under the pretense that I could return it - it literally stated "Free shipping and returns" on the page. Come to find out, per their return policy, toppers are non-returnable. I dowloaded the website page when I purchased the item because since then they have changed it! To me this shows guilt, especially because I have been reaching out not only to their customer support but my credit card company did as well (unfortunately, nothing they could do, so I am now here filing a complaint). If you Google “false advertising” the following definition is given: “False advertisement is untrue or misleading information given to you to get you to buy something.” That photo on the product page clearly stated free shipping and returns, and therefore led me to buy something I would not have otherwise bought (i.e., if it was stated as final sale, I would not have purchased). Additionally, there is no link or reference to the return policy on the copper topper page, there is no indication of final sale, etc. This matches the definition of false advertisement and I hope to proceed with getting my money back based on this.
            Read More

            Customer Reviews

            7 Customer Reviews

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            Most Recent Customer Review

            Missie C

            09/05/2023

            I was interested in purchasing a new mattress and heard about Bed in a Box and how the company has been in business for years and are based in North Carolina. I called to get some information and was greeted by a very friendly and knowledgeable Customer Service rep who took the time to discuss my sleeping habits and helped me decide on the best mattress for me. I have been sleeping on the Azul for about 6 months now and and am 110 % satisfied! Thank you Bed in a Box for making such an amazing bed!!! Sincerely, Your biggest North Carolina Fan!!!!!

            BedInABox Response

            09/06/2023

            Thank you for taking the time to share your experience and thoughts on our mattress, we absolutely love hearing! We appreciate your feedback and hope you love your Azul for years to come!
            Read 6 More Customer Reviews

            Local BBB

            BBB® of Central and Northwest North Carolina

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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