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          Find a Location

          Victra has 1093 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Victra

              8510 Colonnade Center Dr STE 300 Raleigh, NC 27615-5861

              BBB Accredited Business

            • Victra

              1998 William St Fredericksburg, VA 22401-5128

            • VicTra

              22931 Sussex Hwy Seaford, DE 19973-5871

            • Victra

              851 Saint George Ave Woodbridge, NJ 07095-2514

            • Victra

              98 Stoneridge Dr N STE 1 Ruckersville, VA 22968-3382

            Business ProfileVictra

            Cell Phones
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8510 Colonnade Center Dr STE 300

            Raleigh, NC 27615-5861

            Get Directions
            Visit Website
            Email this Business
            (855) 591-7811

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            Customer Reviews

            1.07/5

            Average of 84 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            456 complaints closed in last 3 years

            176 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/1/2024

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Victra has 1093 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Victra

                8510 Colonnade Center Dr STE 300 Raleigh, NC 27615-5861

                BBB Accredited Business

              • Victra

                1998 William St Fredericksburg, VA 22401-5128

              • VicTra

                22931 Sussex Hwy Seaford, DE 19973-5871

              • Victra

                851 Saint George Ave Woodbridge, NJ 07095-2514

              • Victra

                98 Stoneridge Dr N STE 1 Ruckersville, VA 22968-3382

              Headquarters
              8510 Colonnade Center Dr STE 300, Raleigh, NC 27615-5861
              Email this Business
              BBB File Opened:
              1/14/2000
              Years in Business:
              25
              Business Started:
              7/1/1999
              Business Incorporated:
              7/1/1999
              Accredited Since:
              8/1/2024
              Type of Entity:
              Corporation
              Number of Employees:
              6600
              Alternate Business Name
              • ABC Phones of North Carolina, Inc.
              • A Wireless
              • 4G Wireless
              • Diamond Wireless
              • GoWireless
              Business Management
              • Mr. Daniel Copeland, Director of Sales
              • Mr. Joey Haley, Vice President of Operations
              • Ms. Anna Andrews, Customer Relations Manager
              • Mr. Rich Balot, CEO
              Contact Information

              Principal

              • Guest Relations Team

              Customer Contact

              • Guest Relations Team
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              456 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/14/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              I am here to voice a complaint. Recently at the ******* Victra store in ********* **** I have had several issues. First, I was told I would get a promo deal for a new phone. I did this but kept getting billed for the phone. The store manager "****" said he would fix it. It was never fixed and nobody called me. So I went in one day and the staff had no idea (Oct 12th), so at this point I decided to just pay the phone off and leave. I asked the staff if that was allowed and they said yes. So I did this in store, and then tried to transfer and was told not allowed because it is locked and won't unlock until ******************************************* less than an hour ago. Again this is all on October 12th. The staff call their manager to see if he can do anything. The manager told me over phone, Not his problem.This manager said his name is ****. The district manager has a name of ***** ****. This is the worst service I have ever encountered. It really feels like the managers either don't train their staff or don't care about clients.
              Read More
              Read 455 More Complaints

              Customer Reviews

              84 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tim R

              10/25/2024

              This unfortunately was the second time I've dealt with this company with similar results. It is the Victra ******* store representing *******. They tell you that a device, in this case an iPad, that would only cost me $0.27 per month. However, when the final billing washed out, there was going to be about $50 per month including fees, phone service (which I wasn't aware of or asked for), insurance for the new device and taxes. I would have never accepted the iPad had I known all these extra chargers. There was another time recently where the same situation occurred where they didn't disclose these kind of fees and charges. This is border line fraud in my opinion and I will never do business with them again.Just as bad as working with an unscrupulous car dealer!

              Victra Response

              10/28/2024

              Hi ***, 

              We apologize for the negative experience you had at our store and the poor customer service you received. Our corporate team is interested in learning more about the details of your experience. Please email ********************************* to share any additional information. We appreciate your feedback and hope to make things right. Thank you for bringing this to our attention. 
              Read 83 More Customer Reviews

              Local BBB

              BBB of Eastern Carolinas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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