ComplaintsforServpro of North Raleigh & Wake Forest

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Contracts entered into on May 26, 2022, August 2, 2022, et al ************* $43,000 has been paid to date to the ServPro by our insurance carrier.The reconstruction work was to have taken two weeks to complete; we are more than eight months out, the work has not been completed, what has been done is unacceptable; ServPro continues to ask for more money from our insurance carrier; our insurance adjuster has requested, time and time again, a completion date and any legitimate supplements required; ServPro will not respond to emails and we have received no communication in more than a month.When we first contracted with ServPro, we were informed that the work, in its entirety, would be completed in two weeks, that two crews would be assignedone to the upstairs and the other to the downstairsand that they would work simultaneously. Here we are almost one year later and the work to our home is still not complete, and what has been done is unacceptable. Our phone calls and texts for the last four weeks have gone unansweredthere has been no communication whatsoever from ServPro or any of its agents. We were forced to stay in a hotel for six months. We missed our own birthdays, our sons and daughters birthdays, Thanksgiving, and Christmasall of which we have always celebrated at our home with family, loved ones and friendsand all because we could not enter into, utilize, or stay in our own home. Confusion and numerous errors on the part of ServPro have abounded from the very beginning. We have been contacted by and spoken with more than twenty (20) different ServPro staff members or agents, and numerous ServPro subcontractors have come into our home. We have complained time and time again, with no positive results.

• Initial Complaint

  07/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I experienced a damaged pipe at my residence, and ServPro was retained to provide water damage mitigation services. They came out promptly and provided appropriate services for the first few days. And then, despite their stated services to visit every day to check the moisture levels, the visits stopped. The point of the daily visits is to determine when the moisture levels are sufficiently low, and the drying equipment can be removed. Eventually, I called the office and was told that the project (for my residence) had dropped off their "work board" which is why the visits stopped. Because the visits were stopped by ServPro, the equipment was in my residence for far longer than was needed. ServPro charges for their services by "units" -- number of drying devices and number of days. The initial invoice included the excessive number of days that the units were left at my residence after the monitoring visits stopped. After my initial complaint, the invoice was reduced somewhat -- BUT NOT IN LINE WITH THE EMAIL CORRESPONDENCE indicating the "we have reduced the equipment onsite from 7 to 5 days". Today, I was threatened with a lien against my property unless I paid the incorrect invoice. And I paid it as any court costs to fight the lien are likely to outweigh the $1,340 I am disputing due to improper invoicing. It really is a simple situation. This type of improper billing is a terrible business practice, and one which would go unnoticed unless you actually review the math in the invoice. If there are "X" units of stated work, then the invoice should reflect "X" units. Instead, the email correspondence talks about "X" units and the invoice says "Y" units. This has resulted in an inflated charge to me of $1,340. I have email correspondence which explains the details but it also contains personally identifiable information which will need to be retracted.

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