Business ProfileforServpro of North Raleigh & Wake Forest

Contracts entered into on May 26, 2022, August 2, 2022, et al ************* $43,000 has been paid to date to the ServPro by our insurance carrier.The reconstruction work was to have taken two weeks to complete; we are more than eight months out, the work has not been completed, what has been done is unacceptable; ServPro continues to ask for more money from our insurance carrier; our insurance adjuster has requested, time and time again, a completion date and any legitimate supplements required; ServPro will not respond to emails and we have received no communication in more than a month.When we first contracted with ServPro, we were informed that the work, in its entirety, would be completed in two weeks, that two crews would be assignedone to the upstairs and the other to the downstairsand that they would work simultaneously. Here we are almost one year later and the work to our home is still not complete, and what has been done is unacceptable. Our phone calls and texts for the last four weeks have gone unansweredthere has been no communication whatsoever from ServPro or any of its agents. We were forced to stay in a hotel for six months. We missed our own birthdays, our sons and daughters birthdays, Thanksgiving, and Christmasall of which we have always celebrated at our home with family, loved ones and friendsand all because we could not enter into, utilize, or stay in our own home. Confusion and numerous errors on the part of ServPro have abounded from the very beginning. We have been contacted by and spoken with more than twenty (20) different ServPro staff members or agents, and numerous ServPro subcontractors have come into our home. We have complained time and time again, with no positive results.